Strong problem-solving skills for customer complaints.
Ability to manage inventory and merchandising displays.
Excellent communication skills with teammates and customers.
Negotiation and conflict resolution abilities essential.
Valid driver's license required for driving company vehicles.
Responsibilities
Provide exceptional customer service to enhance satisfaction.
Drive sales and promotions to boost store performance.
Foster customer loyalty through effective relationship building.
Analyze competitor offerings and alternative tire sourcing.
Monitor payroll, budgets, and store performance metrics.
Maintain accurate financial records and documentation.
Schedule and manage staff based on their skills and store needs.
Participate in ongoing training to stay current in the automotive industry.
Benefits
Medical, Dental, and Vision coverage starting on day one.
Paid vacation and holidays for work-life balance.
On-the-job training and funding for ASE certifications.
Flexible work schedule to accommodate personal needs.
401(k) matching to support retirement savings.
On-demand pay program for daily access to earnings.
Full Job Description
Job Category
Retail
Position Summary As an exempt leadership role, Store Managers are expected to maintain a flexible schedule that supports the needs of the business. This position typically requires 40+ hours per week, generally across five days, including weekends. Additional hours may be required based on staffing levels, customer demand, store performance, and overall business needs.Pay Range: $61,300.00 - $104,200.00
Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.
Responsibilities
Customer service.
Drive store sales & promotions.
Build customer satisfaction & loyalty creating results for teammates, customers and the company
Understand alternative tire sourcing and competitors.
Track and meet payroll, budgets and store goals.
Keep records and relevant financial information current.
Manage, schedule and assign staff according to their skill level.
Attend paid training to stay up-to-date with new developments in the automotive service industry.
Follow up with customers to obtain feedback and ensure they are satisfied with received.
Other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent.
Demonstrated success in retail sales management.
Problem solving skills as it relates to customer complaints.
Aptitude to manage inventory, order scheduling, and merchandising displays.
Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
Exceptional teammate and customer communication skills.
Negotiation and conflict resolution skills.
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
PREFERRED QUALIFICATIONS
2 year college degree or equivalent.
OUR CREW KNOWS BENEFITS
Medical, Dental and Vision - Starting day 1 for all our teammates
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
About Bridgestone & Firestone
Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world's largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world's largest chain of automotive tire and service centers. Guided by its global corporate social responsibility commitment, Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.
