Strong familiarity with the AMIRI brand and aesthetic
Experience in local market dynamics
Knowledge of local and federal labor laws
Proficient in Microsoft Excel, Teams, CRM, and POS systems
Ability to lift and move items up to 30 lbs
Additional language skills are a plus
Responsibilities
Motivate team to achieve sales targets and develop client relationships
Analyze sales figures and CRM activity to set store goals
Execute strategies for generating sales and oversee promotional displays
Maintain awareness of local luxury market trends and competition
Ensure exemplary customer service and train team on best practices
Oversee daily store operations and minimize costs and risks
Address personnel issues and lead recruitment and onboarding processes
Benefits
Bonus eligible
Full package health benefits
401(k) with employer match
Non-accrued vacation
Full Job Description
Purpose and Objective
AMIRI is looking for a Store Director for its SoHo location! This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following:
Sales Responsibilities
Retail Operations
Personnel Management
Detail-Oriented in-Store Operations
Reporting to the Regional Director, East, the Store Director will be a strong and charismatic leader who thrives building relationships with both internal and external parties. This role will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal Store Director knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!
Sales Responsibilities:
Motivate team to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
Develop and execute strategies for generating sales to meet goal targets.
Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary.
Maintain awareness of local & luxury market trends and monitor local competition activity.
Build relationships with local and VIP clients; work closely with HQ Retail to coordinate events & activations.
Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
Thoroughly train team in line with AMIRI's customer service best practices - from greeting customers, to closing sales, to handling challenging client issues in line with Company standards.
In coordination with the Corporate team, complete VM directives as required in a timely manner.
Stay up to date with local, industry, and luxury trends - addressing with internal teams.
Retail Operations:
Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
Partner with HQ Retail to train team on loss prevention best practices.
Complete regular Health, Safety, and Compliance audits for the HR/Facilities team.
Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train team on common workplace injury prevention, specific to the store location.
Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure team is aware of the expectations for cleanliness, health, and safety.
Personnel Management:
Motivate, guide, encourage, and support all store team members.
Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.
Lead the recruitment process in coordination with HR - from sourcing throughout new hire onboarding.
Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff.
Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.
Regularly update the team on business performance, Company initiatives, and other relevant updates.
Train team members on all required/essential duties of each position.
Create and publish schedules in line with local guidelines and regulations.
Desired Experience & Talent:
4-6 years of progressively responsible luxury retail management, directly supervising a non-exempt employee population.
Strong familiarity with the AMIRI brand, aesthetic, and narrative.
Experience working locally.
Strong familiarity with local and federal labor laws.
Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.
Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.
