This position will join the
Advizex team, a Myriad360 company.
ROLE OVERVIEW This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a highly skilled and experienced
Level 5 Storage & Backup Enterprise Services Architect to join our dynamic IT team. The ideal candidate will possess in-depth knowledge of storage and backup systems and demonstrate strong leadership and problem-solving skills. This is a senior-level position that requires extensive experience in designing, implementing, and maintaining complex storage and backup environments.
This position is supported by a 24x7x365 team, but occasional evening and weekend work may be required to handle emergencies or perform system maintenance.
Candidates must be based in the United States.
KEY RESPONSIBILITIES - Architecture & Managed Services Leadership
- Define and own customer-facing hybrid cloud architectures for Azure-based managed services.
- Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers.
- Ensure architectures align with contractual SLAs, SLOs, and support models.
- Establish and enforce architecture, security, and operational standards across customer environments.
- Hands-On Technical Leadership
- Maintain hands-on involvement with storage and backup systems in production.
- Lead troubleshooting and serve as the highest-level escalation point for complex customer issues.
- Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery.
- Customer Engagement & Advisory
- Act as a technical lead and trusted advisor for enterprise customers.
- Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews).
- Translate customer business requirements into secure, supportable cloud architectures.
- Support presales and solution design, including architecture validation, scoping, and risk assessment.
- Guide customers through cloud adoption, modernization, and hybrid integration strategies.
- Operations & Reliability
- Provide architectural leadership for 24×7 managed service operations, including on-call participation.
- Lead major incident response efforts, including customer communication and post-incident reviews.
- Drive reliability, performance, and cost optimization improvements across customer platforms.
- Ensure operational readiness for new customers and onboardings.
- Mentorship & Influence
- Mentor senior engineers and architects within the MSP organization.
- Influence technical strategy, tooling, and service offerings across the managed services portfolio.
- Evaluate Azure services and technologies to improve customer outcomes.
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned
REQUIRED QUALIFICATIONS Required: - Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- Experience:
- 15+ years of experience in storage and backup system administration and engineering in enterprise environments.
- 5+ years designing and operating Microsoft Azure for enterprise or MSP customers.
- Deep, hands-on storage and backup system administration experience in enterprise production environments.
- Proven experience managing Dell storage and backup solutions.
- Deep expertise in the administration of storage and backup systems.
- Experience with backup and recovery processes.
- Certifications:
- Required: One Dell backup/data-protection certification, such as Dell Avamar, Data Domain, or PowerProtect; and
- One specialized Dell enterprise storage certification in either:
- Dell PowerScale (formerly Isilon); or
- Dell PowerMax (formerly VMAX).
- Azure Architect Certification (nice to have).
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
- Leadership: Demonstrated leadership abilities, including project management and team mentoring.
- Communication: Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and technologies.
Preferred: - 15+ years of prior Storage and Backup administration experience in complex corporate or enterprise environments.
- Extensive experience delivering customer-facing managed services in SLA-driven environments.
- Strong expertise in hybrid cloud architecture, enterprise networking, identity, and security.
- Strong expertise in Cisco products.
- Extensive background in 24×7 cloud and infrastructure operations, including incident response.
- Experience with containers and orchestration at scale (Docker, Kubernetes / AKS).
- Additional Azure certifications (Azure Security Engineer Associate, Azure DevOps Engineer Expert).
- Experience working in MSPs or consulting organizations supporting multiple enterprise customers.
- Familiarity with ITIL, SRE, or service management frameworks.
- Experience supporting regulated, high-availability, or compliance-driven environments.
- Exposure to cloud migration and modernization engagements.
As an Advizex employee, you will be eligible for the following benefits and perks: - Company-subsidized medical benefits
- Dental and vision coverage offered
- 17 PTO days
- Flexible Work Arrangements
- Retirement Savings Plans
- Paid Long Term Disability
- Basic Life Insurance offered
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $145,000-170,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. 
