Full Job Description
About The Role:
We're looking for a gregarious, guest satisfaction-oriented Restaurant Manager who lives for the floor - someone who leads with charm, commands the room, and builds relationships with both regulars and first-timers.
You're not just managing a restaurant - you're crafting a scene. You'll lead and inspire our STELLA team, driving exceptional service, strong financial results, and a culture rooted in warmth, precision, and hospitality that feels like home.
This is a role for a natural host, a strategic thinker, and a hands-on leader who can orchestrate service like a symphony and never forget a guest's name - or their preferred cocktail. Your talents will also be utilized to elevate our Banquets and Catering guest experience, providing oversight of client and in-house activations taking place in our outlets and event spaces.
What You'll Do:
• Build STELLA into one of Seattle's most talked-about dining destinations - known for unforgettable service, dynamic
atmosphere, and consistently strong performance.
• Be a daily presence on the floor, welcoming guests and empowering your team through in-the-moment coaching.
• Drive top-line revenue and bottom-line profitability through strategic labor planning, upsell programs, guest
engagement, and menus development.
• Champion guest loyalty by building rapport with locals, hotel guests, and event hosts - ensuring every experience is
personal, memorable, and worth repeating.
• Lead daily operations across STELLA, the Fireside Room, in-room dining, and our garden.
• Oversee and elevate the Banquets and Catering guest experience by managing client and in-house activations across
hotel outlets and event spaces, ensuring seamless execution and exceptional service.
• Train, and retain a high-performing service team; foster a culture of accountability, excellence, and growth.
• Monitor service flow, adjust staffing in real time, and jump in to assist wherever needed.
• Ensure compliance with health, safety, and liquor regulations.
• Track and report on KPIs (guest satisfaction, sales, labor, prime cost) and implement data-informed improvements.
What You bring:
• 3-5 years of progressive restaurant experience (hotel experience preferred); 1-2 years in a leadership role
• Proven success in managing FOH teams, driving guest satisfaction, and meeting financial targets
• Strong business acumen with knowledge of inventory systems, labor forecasting, scheduling, and budgeting
• Tech-savvy: Familiarity with Toast, OpenTable, ADP, StayNTouch, and Microsoft Office
• Deep understanding of Seattle's F&B culture, seasonal trends, and local partnerships
• Exceptional communication, coaching, and conflict-resolution skills
• The ability to lead with warmth, inspire through action, and charm a full dining room without missing a beat
Compensation & Benefits:
Salary: $81,000-$83,000/year, commensurate with experience
Additional benefits include:
• Free parking
• Medical, dental and vision insurance with generous company contribution to monthly premium after 60 days of
employment
• Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance
• 401(k) retirement plan with employer match after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays
• Washington-mandated paid sick leave
• Ash Hotel discounts
• F&B perks
Work Environment & Physical Requirements
Property-based, with responsibilities supporting the Sales & Events office, incoming hotel calls and the broader guest experience. Regular collaboration with Front Office and other hotel departments is expected. Flexibility to work days, evenings, holidays and weekends around key team milestones, events or business levels. Ability to sit, stand, walk for extended periods of time, and lift up to 25 lbs as needed.
The pay range for this role is:
81,000 - 83,000 USD per year (Hotel Sorrento)
