Location: Charlotte, NC based - in office, not remote or hybridThe Market Vice President (MVP) is responsible for leading market operations, driving profitable growth, and delivering exceptional client and employee experiences. This role oversees sales, recruiting, and operational teams while providing strategic leadership to achieve business objectives, expand market share, and strengthen customer partnerships. The MVP fosters a high-performance, inclusive culture by developing talent, driving operational excellence, and ensuring strong financial results across the market.
Your Opportunity- Responsible for the customer/client relationship at the site level and at the area level. Holds consistent meetings to proactively manage these critical relationships and identify challenges that foster the client/vendor relationship
- Manages the day-to-day communication and engagement of colleague performance to include coaching and development of their teams to ensure all service levels and performance metrics are met
- Demonstrates the company's core values in the delivery of customer-centric service and holds the team to the same standards
- Maintains high levels of client satisfaction through regular Quality Business Reviews (in-person attendance required for larger clients and problematic accounts)
- Implements the strategy for driving profitable sales growth through client acquisition and penetration
- Oversees order management, applicant generation, utilization of databases and assignments, candidate funnel yield, and the associate lifecycle (engagement through retention)
- Ensures consistent recruiting strategies are in place in each branch to ensure staffing levels are achieved and maintained well before high-demand periods
- Creates area operations plan to achieve goals and track results to goals, with the autonomy to adjust as necessary; and oversee safety protocols, time collection, accurate payroll and order to cash (billing and invoicing cash applications), and issue resolution
- Reviews financials, reporting, budget, and general data management via multiple data platforms and channels and create action plans to make data-driven decisions
Your Attributes- Minimum of five years of progressive responsibility in operations with successful large, multi-site responsibility
- A proven record of driving strong performance and key field operations metrics
- Track record of building talent, leading teams, training talent, and affecting change and exceeding expectations
- Experience building profitable sales development and growth through the management and development of the sales team, specifically by establishing and managing KPIs and SLAs
- Must be able to interact and communicate effectively (written and oral) with all levels, in one-on-one and in group presentation situations virtually and in-person
- Proficient in MS Office (Word, Excel & PowerPoint) and ability to learn new software as needed
- Demonstrated ability to respond quickly to changing priorities
- Comfortable using technology to communicate and drive decision making
- Must be Houston based
Employbridge offers a competitive benefits package that includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within.
At Employbridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.
