About the Role

We're looking for a Staff Technical Program Manager to lead hardware programs that pair connected security devices with the subscription services built on top of them. You'll work in partnership with APAC-based joint design manufacturing (JDM) and other development and manufacturing partners, owning the program from concept through EVT, DVT, PVT, and mass production. This role includes occasional travel to the APAC region and periodic evening calls to align with partner teams across time zones.

What you'll do

• Run waterfall, stage-gate hardware development schedules (ID, ME, EE, schematic, layout, PCBA, tooling, mold) while coordinating with connected software and cloud teams working in Scrum or other Agile methods, translating between the two planning approaches to keep milestones aligned.
• Manage APAC-based JDM and other development and manufacturing partners end to end, from design reviews through EVT, DVT, PVT, and production ramp, including on-site engagement at key program milestones.
• Interface regularly with supply chain, strategic sourcing, production planning, quality, reliability, and regulatory/compliance managers to keep programs on track from component sourcing through certification and general availability.
• Facilitate technical trade-offs between short-term engineering needs and long-term business goals, and communicate program progress, risks, and recommendations clearly at all levels, including executive leadership.
• Define technical and product requirements for engineering teams; negotiate resources and priorities, escalate effectively, and find a path forward in difficult situations.
• Rally support across diverse, deeply technical teams to keep complex, cross-functional programs on track and proactively remove roadblocks.
• Identify and drive opportunities to improve engineering efficiency and predictability, establishing delivery metrics that make progress visible to leadership.

What you'll bring

• 5+ years of experience working with engineering teams in technical program management, systems architecture, or software/hardware engineering
• 5+ years of experience managing the technical development lifecycle from concept to delivery, with demonstrated program management best practices
• Experience managing APAC-based JDM, ODM, or contract manufacturing partners through the hardware NPI lifecycle, including on-site engagement during key program phases
• Experience delivering connected hardware devices paired with a subscription or cloud service, coordinating release schedules across hardware, firmware, software, and cloud teams
• Demonstrated ability to manage waterfall, stage-gate hardware schedules (Gantt, Smartsheet, or similar tools) while interfacing effectively with software and cloud teams running Scrum or other Agile methodologies
• Willingness to travel occasionally to the APAC region and join partner calls scheduled in the evening to accommodate time zone overlap
• Bachelor's degree in Computer Science, Information Systems Management, Mathematics, Electrical or Mechanical Engineering, or a related field - or equivalent work experience

Nice to have

• Experience partnering with supply chain, strategic sourcing, production planning, quality, and reliability/regulatory teams on component sourcing, certification, and manufacturing ramp
• Track record running executive-level program reviews and escalations across hardware, software, and manufacturing stakeholders
• Knowledge of IoT and security hardware, with comfort working across hardware, firmware, software, and cloud teams

What Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $134,900 to $179,800

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.