Bachelor's degree in Engineering, Computer Science, or related field, or equivalent experience.
2 to 5+ years as a Technical Program Manager in cloud infrastructure or operations.
Knowledge of maintenance window planning and host patching for high-availability systems.
Experience in incident management and cross-functional coordination.
Familiarity with network switch upgrade planning and dependency tracking.
Ability to create lightweight program processes and know when to escalate issues.
Experience using AI tools for risk detection and status reporting.
Responsibilities
Own planning and execution of maintenance windows for high-availability cloud infrastructure.
Coordinate cross-functional responses during major incidents and lead post-incident reviews.
Support planning for network switch upgrades, identifying critical dependencies.
Identify technical risks in cloud availability programs proactively.
Engage with vendors and Customer Success during infrastructure upgrades.
Build lightweight execution frameworks for availability and reliability programs.
Utilize AI tools to enhance risk identification and communication.
Benefits
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, holidays, and leave of absence programs
Comprehensive health, dental, and vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance and disability coverage
Professional development and tuition reimbursement
Mental health and wellness support
Commuter benefits
Cell phone stipend
401(k) Retirement plan with company match
Volunteer time off
Global travel insurance and emergency assistance
Daily meals allowance
Location-specific perks and programs
Full Job Description
About This Role:
Crusoe is looking for a Senior Technical Program Manager to own program execution for cloud availability - the maintenance windows, host patching, network switch upgrades, and incident management work that keeps our GPU infrastructure running reliably for customers. This role sits with an engineering team that manages system uptime and infrastructure SLAs and has not historically worked with a TPM function, so the right candidate earns credibility through technical depth and execution rigor rather than process alone. You'll drive planning and execution of maintenance windows that balance minimal customer disruption against critical hardware and firmware updates, coordinate cross-functional response during major incidents, and build the lightweight frameworks that bring predictability to an operationally complex environment. This is a hands-on, individual-contributor role for someone who wants to be personally in the room for incident calls and switch upgrade planning, not managing from a dashboard
What You'll Be Working On:
Maintenance Window Planning & Execution: Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates.
Incident Management: Coordinate cross-functional response during major incidents or unplanned outages - driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments.
Network Switch Upgrades: Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does.
Technical Risk Identification: Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve it directly versus escalate.
Vendor & Partner Coordination: Engage directly with hardware/network vendors and Customer Success on high-stakes infrastructure upgrades, keeping customer-facing teams informed through the process.
Program Frameworks: Build lightweight, fit-for-purpose execution frameworks for well-scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today.
AI-Driven Program Execution: Actively use AI tools to improve risk identification, dependency tracking, and status communication in daily program work.
Engineering Credibility: Build trust with an engineering team that hasn't previously worked with a TPM - through technical fluency in maintenance workflows and incident processes, not through imposed process
What You'll Bring to the Team:
Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience.
2 to 5+ years of experience as a Technical Program Manager, with direct exposure to cloud infrastructure, availability, or operations environments.
Working knowledge of maintenance window planning, host patching, and hardware/firmware update cycles for high-availability systems.
Experience with incident management practices: cross-functional incident coordination, post-incident reviews, and remediation tracking against SLA commitments.
Familiarity with network switch upgrade or migration planning, including how to identify and track critical dependencies.
Demonstrated ability to build basic, lightweight program processes for well-defined initiatives and to know when to escalate versus solve directly.
Active use of AI tools in program management work (risk detection, status reporting, dependency mapping), with concrete examples.
Strong written and verbal communication skills for coordinating incident response and reporting status across technical and customer-facing stakeholders
Bonus Points:
Direct experience in GPU or accelerated-computing cloud infrastructure environments.
Prior experience partnering with Customer Success or customer-facing teams during infrastructure upgrades.
Exposure to designing incident management or maintenance window frameworks from scratch, rather than operating within an existing one.
Experience navigating pushback from senior technical leaders without formal authority.
Benefits:
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation:
Compensation will be paid in the range of $200,000-$240,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
