Job SummaryStaff Specialist Healthcare: Supports the Associate Chief Nursing Officer (ACNO) for Ambulatory Care ServicesProvides highly responsible, complex administrative support for health system senior leadership.
Coordinates the strategic planning, development, and implementation of new or revised administrative policies and procedures, programs, projects, and activities. Provides staff support to executive groups, including coordinating meetings, forums, and agendas, and assistance in preparing and reviewing materials for discussion. Collaborates with Senior Nursing Directors, Clinical Nursing Directors and Supervisors, and other University of Michigan Health (UMH) leadership and staff. Employees in this classification typically analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance within the scope of their responsibilities, with minimal direction. Primary activities and decision-making authority are predominantly performed independently and may substantially impact business operations. Under FLSA, incumbents in this position meet the criteria for exempt status.
This individual contributes to all aspects of the ACNO's work and leadership, with a focus on representing nursing on clinical operations issues within Ambulatory Care Services (ACS) and AMC Executive Leadership. Responsibilities include, but are not limited to, analyzing and assisting with communications, coordinating strategic planning activities, helping prioritize daily issues, coordinating and delegating agenda scheduling, and leading or assisting with selected improvement initiatives and projects as assigned. The individual must have the skills and experience necessary to work with broad discretion and independent judgment.
Organizational Relationships: - Reports directly to the Associate Chief Nursing Officer for Ambulatory Care Services (ACS).
- Collaborates with Senior Nursing Directors, Clinical Nursing Directors, Nursing Supervisors and other UMH leadership and staff within the ACS segment, as well as, across the clinical enterprise.
Responsibilities*- Provide high-level operation and administrative support to the ACNO for Ambulatory Care Services
- Provide professional staff support for leadership meetings and forums, requiring independent judgment and planning. Attend leadership meetings as directed by the ACNOs, summarize proceedings, and distribute summaries and follow-up items to attendees to support implementation and monitoring of action items.
- Obtain and provide information and data needed to advance strategic priorities, including analyzing, summarizing, and reviewing data; reporting findings, interpreting results, and making recommendations to support the achievement of goals.
- Lead, coordinate, and assist with projects, analyze proposals, assist with metric tracking, and make recommendations, as appropriate and assigned.
- Collaborate across departments to evaluate, design, and facilitate implementation of institutional programs.
- Coordinate, review, and summarize relevant literature and briefing requests, as assigned.
- Research and analyze operational issues including workflow and process design.
- Collaborate with nursing colleagues and management across departments to improve processes and resolve operational issues.
- Prepare reports, proposals, presentations, A3's, findings, conclusions, recommendations, and correspondence related to various projects for executive management review.
- Represent the ACNO in designated meetings, committees, project discussions; assist in resolving patient care issues; and serve as a contact with external agencies and organizations.
- Participate in the selection, training, and evaluation of nursing management staff. Prepare administrative and financial reports, including necessary statistical analysis, as assigned.
Required Qualifications*- Master's degree in Nursing, Business Administration, Healthcare Administration, or Public Health or related field preferred.
- Bachelor's degree in Nursing, Business, Healthcare Administration or related field required.
- Licensure: If Registered Nurse, current State of Michigan Board of Nursing licensure is required.
- Progressively increasing levels of clinical, project management, and leadership/administrative responsibilities.
- Demonstrated leadership and management skills, including personnel management and the ability to perform as a role model for Nursing Staff.
- Demonstrated analytic skills of financial and clinical data.
- Demonstrated knowledge of and commitment to the principles of Patient and Family Centered Care with evidence of successful implementation of initiatives positively impacting patient care.
- Experience with change management process.
NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.
Resume & Cover letter are required for both internal & external applicants.
You must attach a complete and accurate resume to be fully considered for this position.
Desired Qualifications*- Familiarity with continuous quality improvement LEAN processes
- Training and/or experience in process improvement
- Demonstrated leadership roles in quality and safety efforts
- Experience in fundamental aspects of root cause analysis and successful action planning
- Familiar with UMH policies and procedures
- Familiar with UMH nursing-specific policies, procedures, and the UMPNC contract
- Demonstrated ability to collaborate in a manner that fosters teambuilding and to provide visionary direction for team members.
- Demonstrated excellent written and verbal communication skills
- Demonstrated excellent computer skills, particularly Microsoft Office, SharePoint, Tableau and other analytics reporting systems.
- Experience in a complex, bargained-for work environment
What Benefits can you Look Forward to?- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Nursing Specific InfoRequired qualifications must be met by the candidate in order to be interviewed and considered for the position.
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at [redacted].
Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Work ScheduleHours: 40 hours/weekShift: Shift and hours will vary based on departmental needsLocation: Ambulatory Care Services
Application DeadlineJob openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
Job DetailJob Opening ID283449
Working TitleSTAFF SPECIALIST HEALTHCARE (Ambulatory Care Services)
Job TitleStaff Specialist Hlth
Work LocationMichigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of WorkOnsite
Full/Part TimeFull-Time
Regular/TemporaryRegular
FLSA StatusExempt
Organizational GroupUm Hospital
DepartmentMM ACS Nursing Care
Posting Begin/End Date11/11/2026 - 12/04/2026
Career InterestDirector/Manager/Supervisor
Healthcare Admin & Support
Nursing- All Nursing
Nursing- Ambulatory Care and Clinics
Nursing- Nursing Management
