ServiceNow

Staff Software Engineer

ServiceNow$166K — $291K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience with Java or similar object-oriented programming language.
  • Strong analytical and problem-solving skills for software design.
  • Experience with modern UI frameworks like React, Angular, Vue, or similar.
  • Familiarity with AI integration in work processes and decision-making.
  • Strong grasp of relational databases and performance optimization.
  • Passion for JavaScript/TypeScript and component-based development.
  • Experience in scripting languages such as Python.

Responsibilities

  • Build and innovate new features for Workplace Service Delivery applications.
  • Drive customer success by facilitating case-related activities and go-live events.
  • Maintain deployed services by ensuring security and reliability.
  • Design and develop scalable software solutions for enterprise workflows.
  • Collaborate with product owners to understand requirements and deliver solutions.
  • Write clean, maintainable code following software engineering best practices.
  • Mentor team members and promote a culture of collaboration and technical excellence.

Benefits

  • Flexible working arrangements with consideration for remote positions.
  • Health plans including flexible spending accounts.
  • 401(k) plan with company matching contributions.
  • ESPP and matching donation programs available.
  • Flexible time away policies and family leave programs.
Full Job Description
Job Description

We are the Workplace Engineering team. We create the enterprise environments within the ecosystem of ServiceNow. As a Workplace Engineering team, we build, configure, and manage applications and workflows that optimize physical and digital work environments

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get in this role:
  • Build and innovate new features for WSD (Workplace Service Delivery), delivering solutions that enhance physical and digital work environments.
  • Drive customer success by supporting customers during case-related activities, implementations, and go-live events.
  • Maintain and support deployed services by addressing vulnerabilities, ensuring security, stability, and ongoing reliability.
  • Build, configure, and manage applications and workflows that optimize physical and digital work environments.
  • Design, develop, and maintain scalable, high-quality software solutions that improve enterprise workflows and user experiences.
  • Partner with product owners and cross-functional teams to understand requirements and deliver reliable, customer-focused solutions.
  • Build clean, reusable, and maintainable code by following software engineering best practices, including code reviews, unit testing, and test automation.
  • Design software that is extensible and configurable, enabling customers to customize workflows and meet their unique business needs.
  • Contribute to the design and implementation of new products and features while enhancing and supporting existing applications.
  • Mentor team members and foster a culture of collaboration, technical excellence, and knowledge sharing.
  • Troubleshoot, optimize, and enhance application performance, scalability, and reliability across enterprise environments.


Qualifications

To be successful in this role you have:
  • Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the business or industry.
  • 8+ years of experience with Java or a similar object-oriented programming language.
  • Passion for JavaScript/TypeScript, the web platform, reusability, and component-based development.
  • Experience with data structures, algorithms, object-oriented design, design patterns, and performance and scalability considerations.
  • Strong analytical, problem-solving, and software design skills.
  • Experience with modern UI frameworks such as React, Angular, Vue, or similar.
  • Strong understanding of relational databases, including development, troubleshooting, and performance optimization.
  • Experience with scripting languages such as Python.
  • Familiarity with Kubernetes is a plus.

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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