Description:Job Summary: The Staff Registered Nurse (RN) II - Virtual Care/Telehealth practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures, and guidelines. Utilizes approved patient care protocols, workflows, and critical thinking to provide nursing care to patients, members, and families that promotes or restores health and prevents illness. Collaborates with clinicians, health care teams (HCTs), and leaders to ensure the delivery of high quality, effective, and efficient care using various digital and telephonic channels. Effectively communicates with patients and members of the HCT to resolve patient needs and close the loop.
Essential Responsibilities: - Utilizes various telecommunications technology to provide patient care.
- Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns.
- Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly.
- Receives and manages in-coming calls from a dedicated call que, as applicable.
- Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools.
- Evaluates emergency situations and initiates appropriate nursing interventions.
- Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner
- Provides telephonic and electronic interactions with patients that requires follow-up care and/or preventative outreach.
- Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or on-line messaging.
- Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines.
- Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review.
- Assesses patient and family health education needs and provides teaching, per protocol.
- Autonomously provide in-scope clinical guidance and patient education.
- Participates in quality improvement activities and/or initiatives.
- Participates in departmental orientation, training, and evaluation of new staff.
- Serves as a preceptor, resource, and mentor for new members of the virtual care team.
- Seeks and completed formal continuing education relevant to clinical discipline.
- May perform other duties as assigned.
Basic Qualifications: Experience
- Minimum three (3) years of clinical experience as a Registered Professional Nurse.
Education
- Associates degree in Nursing.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Registered Professional Nurse License (Georgia) required at hire
- Basic Life Support required at hire
Additional Requirements:- Basic computer and keyboard skills.
Preferred Qualifications:- Bachelors (BSN) degree.
- **Must be within 75 miles of the Duluth, GA facility
- Schedule - Mon, Tue, Thu, Fri, Sat 11:00 am - 8:00pm
Primary Location: Georgia,Duluth,Duluth Contact Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Thu, Fri, Sat
Working Hours Start: 11:00 AM
Working Hours End: 08:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: GUP|UFCW|Local 1996
Job Level: Individual Contributor
Department: Regional Office - 9 Piedmont - Appt Svcs-Call Center Advice - 2808
Pay Range: $42.26 - $53.31 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy.
