Staff Program Manager, CX Operations & Programs

As a Staff Program Manager on the Customer Experience (CX) Operations & Programs team, you'll lead strategic, cross-functional initiatives that strengthen customer engagement and turn customer insight into action. You'll bring structure to complex priorities, improve how teams plan and execute, and help connect customer feedback to better experiences, product decisions, adoption, retention, and advocacy-advancing 1Password's mission through meaningful customer impact. Reporting to the Senior Manager, Operations & Programs, this role is remote in Canada or the United States, with a preference for Eastern Time. How we're using AI today Across GTM, we're transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate - from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs - creating more time for meaningful customer engagement. If you're excited to reshape how you think, make decisions, and drive growth with AI, you'll feel right at home here. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. What you can expect: 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. 3+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs. USA-based roles only: The annual base salary for this role is between $131,000 USD and $190,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $110,000 CAD and $160,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.