At the center of our next chapter is a New Business Venture, an opportunity to build a modern, mobile-first and web experience from the ground up. This is a strategic investment with efforts focused on reimagining how customers engage with the collectibles ecosystem.

As the Staff Product Manager, New Business Venture for Customer Experience, you will own the vision and roadmap end to end, shaping a seamless and intuitive journey across all touchpoints. You will partner closely with design, engineering, and business teams to rapidly build, test, and scale new experiences.

We believe there is significant value in onsite partnership and team collaboration, and candidates within 1-hour commuting distance of the office may be expected to work onsite most of the time. Additional details will be discussed during the recruiting process.

What You’ll Do:

• Own the End-to-End Vision: Define, communicate, and drive a bold, unified vision for the customer experience—balancing strategic innovation with operational excellence.

• Strategize & Execute: Develop a forward-looking roadmap aligned with business goals; drive product delivery from discovery to launch with speed, quality, and measurable impact.

• Stakeholder Leadership: Partner closely with executive, business, and engineers to align priorities, build trust, and drive cross-functional momentum.

• Modernize & Transform: Champion the evolution from legacy processes to digital, customer-centric paradigms. Translate market trends, technology shifts, and user feedback into actionable plans and products.

• Set & Drive KPIs: Establish clear, ambitious metrics for user experience, satisfaction, retention, and platform growth. Drive teams to deliver measurable results and iterate based on data.

• Mentor & Multiply Talent: Coach and elevate fellow PMs and cross-disciplinary teams; advance the product craft and foster a culture of continuous learning, humility, and high performance.

• AI-adoption, builder first: finds ways to leverage the latest technology tools to collaborate with partners and ultimately product better outcomes

• Communicate with Clarity: Deliver crisp, context-aware communication—from executive presentations to engineering standups. Make the complex simple and actionable across audiences.

• Inspire & Educate Collectors: Become a subject matter expert—not just in product management, but in what makes the coin hobby thrive digitally and in real life. Evangelize new possibilities for users and internal partners alike.

Who You Are:

• 7+ years in product management (preferably consumer-facing), with end-to-end ownership of products or major platforms.

• Strategic leader—shaping vision, roadmap, and business impact at scale.

• Comfortable bridging legacy businesses with modern market trends.

• Expert stakeholder manager—simplifies complex issues and builds alignment with both executive and emerging/technical teams.

• Strong technical and business intuition; ready to make bold, data-informed decisions.

• Fast-moving, adaptable, and resilient—solving ambiguous problems with humility, hunger, and resolve.

• Outstanding communicator—clear, persuasive, and context-driven across audiences.

• Drives team culture and mentors others to level-up the entire product craft.

• Bonus: Experience with collectibles, digital marketplaces, or platform transformation.
  

Salary Range: The salary range for this position is $180,000 – $260,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 

• Vacation: All full-time employees are eligible for paid vacation 

• Holiday Pay: All regular, full-time employees are eligible for nine company paid holidays 

• Employee Discounts: Employees receive discounts on select grading services for approved submissions 

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities