Why we're looking for youIn store is Owner's big initiative - we started as the best way to help local businesses win online, and realized in store channels can be a crucial accelerant to that. We've kickstarted this effort by building and launching the Owner POS, Kitchen Display System and Kiosk all in less than a year.
We're hiring a product leader to support across our in store offering end-to-end - a PM who wants to run and build a business line (product + operating model), and who is excited to be forward-deployed. You'll spend meaningful time in the field building relationships with sophisticated restaurant groups, and you'll turn that signal into a scalable product + operating model. Our ambition is to scale our point of sale and kiosk business lines past $100M+ ARR.
The impact you'll have- Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act.
- Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience.
- Build personalized business guidance. Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences.
- Scale unified guest and order management. Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly.
- Productize best-practice playbooks into simple actions. Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation.
- Earn trust in AI-assisted execution. Design the permissions, confirmations, evaluation loops, rollback paths, and failure handling needed for restaurants to trust Owner with increasingly important work.
- Operate forward-deployed. Spend meaningful time with restaurant owners and teams - in restaurants, in kitchens, over text, and alongside our support and success teams - to understand what actually happens day to day. Turn that proximity into sharper product priorities, better AI behavior, and products that feel like real leverage for operators.
- Lead through ambiguity. Align product, design, engineering, data, AI, customer success, and operations around the highest-impact operator outcomes.
What we're looking for- 5+ years of product management experience, or equivalent building experience, with a track record of shipping high-impact products.
- Forward-deployed customer obsession. You build conviction by getting close to the work: visiting restaurants, observing live workflows, texting with operators, shadowing frontline teams, and understanding how work actually gets done before deciding what to build.
- AI product instincts grounded in real operations. You think in loops - signals 12 decisions 12 actions 12 learning - and care deeply about quality, trust, and iteration.
- Excellent product judgment and taste. You can reduce cognitive load, simplify messy workflows, and design products that feel obvious to busy, non-technical users.
- Technical depth and strong engineering partnership. You can reason about systems, data flows, integrations, permissions, reliability, and tradeoffs.
- Bias toward outcomes over features. You know how to connect product work to customer and business impact, not just launches.
- Strong prioritization and execution. You can balance speed, correctness, and long-term maintainability in a fast-moving environment.
- Cross-functional leadership. You can align opinionated stakeholders, create clarity from ambiguity, and keep teams moving.
Compensation and benefits- The estimated starting base salary range for this role is $220- $240K, plus a generous pre-IPO equity package
- Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
