Job Description:
Staff Product Designer - Retail ExperienceWe9re looking for a
Staff Product Designer - Retail Experience to help shape the future of Chewy9s core e-commerce experiences, specifically, Autoship and personalization at Chewy. In this role, you9ll define and evolve the end-to-end experience for one of Chewy9s most important customer programs, making it easier for pet parents to discover the value of Autoship, enroll with confidence, and manage their ongoing needs.
You9ll work across the entire path to purchase, connecting Autoship and personalization experiences into a seamless, intuitive customer journey. You9ll tackle complex, ambiguous problems that span multiple teams and systems, balancing near-term improvements with a longer-term vision for how these experiences evolve.
As a senior individual contributor, you9ll be a strategic design partner to Product, Technology, and business leaders. You9ll establish experience direction, guide teams toward cohesive solutions, and help grow the next generation of designers. You9ll also bring your expertise to other high-impact Storefront Retail initiatives as business priorities evolve.
What You9ll Do- Shape the future of Autoship and personalization. Define and evolve a cohesive design strategy for the end-to-end Autoship experience, translating customer insights and business priorities into a clear 12-18 month experience direction.
- Connect the customer journey. Lead design thinking across the path to purchase, from discovery and product consideration through cart, checkout, enrollment, and ongoing Autoship management. Ensure personalization experiences feel intuitive and connected.
- Solve complex, ambiguous problems. Identify and frame high-impact opportunities, challenge assumptions, and bring clarity to problems without obvious solutions. Balance customer needs, business goals, technical constraints, and operational realities to drive thoughtful decisions.
- Influence product strategy and drive alignment. Serve as a trusted design partner to Product, Technology, Research, Analytics, and senior business leaders, shaping the future value proposition of Autoship, identifying opportunities for innovation, and influencing product priorities and roadmaps through clear recommendations, thoughtful tradeoffs, and cross-functional alignment.
- Drive design excellence at scale. Apply exceptional design craft to create intuitive, high-quality experiences while establishing scalable principles, patterns, and standards that guide teams toward consistent execution across Autoship and personalization.
- Measure and improve customer impact. Use research, experimentation, customer feedback, and business metrics to evaluate experiences and inform improvements to engagement, conversion, retention, and customer loyalty.
- Elevate the design team. Coach and mentor designers across Storefront Retail, strengthening their problem framing, strategic thinking, design craft, and decision-making. Build reusable frameworks and practices that help teams work more independently and effectively.
Basic Qualifications- 7+ years of experience in product design, UX design, interaction design, information architecture, or a related discipline.
- 4+ years of experience leading large-scale design initiatives and mentoring designers.
- A strong portfolio demonstrating exceptional design craft, complex problem-solving, and meaningful customer and business outcomes.
- Demonstrated experience designing interconnected digital experiences across multiple customer journeys, products, or platforms.
- Mastery of core product design skills, including interaction design, information architecture, visual/UI design, and prototyping.
- Proven ability to translate ambiguous business and customer challenges into clear experience strategies, actionable design direction, and high-quality solutions.
- Experience influencing product direction and aligning cross-functional stakeholders without direct authority.
- Strong systems thinking, with the ability to create scalable experience frameworks, patterns, and standards across teams.
- Exceptional communication, presentation, and storytelling skills, including the ability to explain complex design decisions and tradeoffs to senior leaders.
- Experience coaching and mentoring designers to improve design quality, strategic thinking, and independent decision-making.
- Bachelor9s degree in Design, HCI, or a related field-or equivalent professional experience.
- Ability to travel as needed and work from one of Chewy9s local offices.
Bonus (Preferred Qualifications)- Experience designing subscription, recurring purchase, loyalty, or retention-focused experiences at scale.
- Experience with complex e-commerce customer journeys, including browse, search, product detail, cart, checkout, and post-purchase management.
- Understanding of personalization and recommendation experiences and how they influence customer discovery, conversion, and engagement.
- Experience using research, experimentation, and analytics to shape product strategy and measure customer and business impact.
- Familiarity with evolving design systems, reusable experience patterns, and cross-team design governance.
- Experience applying modern design tools and AI-enabled workflows to improve design quality, learning, and team effectiveness.
The base salary range for this role is $166,000 - $265,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate9s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
