Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)
Current state Physical Therapist or PTA license
0+ years of clinical experience as a provider; significant interest and passion around healthcare in pelvic health
Current BLS Certification
English-speaking preferred
Proven financial planning and management skills
Knowledge of legal, medical, and accreditation compliance
Strong organizational and delegation skills
Compassionate, excellent at clinical duties and patient care
Able to lift 50 lbs, assist patients, and meet published physical demand norms
Work Environment
Outpatient women's/men's/pediatric's pelvic health clinic
Uses clinic therapy equipment and standard office technology
Exposure Determination
Potential exposure to hazardous substances and bloodborne pathogens
Job Duties
Department Expectations
86+% schedule efficiency
Scorecard metrics for WOM referrals and Google reviews > 5 per month each (for 1.0 FTE status)
Graduation rate 60+%
1 Marketing Event/Workshop per quarter
2 Blog posts per year
Role Expectations
Fulfillment and Customer Satisfaction
Delivering a WOW experience.
Make sure proper rehab techniques are being utilized.
Strive to exceed our patients' expectations with each interaction.
Create and evaluate the effectiveness of departmental programs.
Maintain excellent standards of physical therapy.
Metrics & Reporting
Track and monitor KPIs weekly, monthly, and quarterly.
Achieve 86+% clinic efficiency and other departmental benchmarks.
Submit agendas, scorecards, and patient reporting consistently.
Organization, Communication & Planning
Communication and Planning
Make sure to submit the following each week:
Weekly Agenda
Active Patient Reporting
ScoreCards
Attend & participate in the following:
All Hands and Mentorship Meetings
Quarterly Planning Meeting
Annual Planning Meeting
Sales & Marketing
Build/retain professional physician/birthworker relationships with Practice 25 referral
Coordinate with Office Manger to make sure Active Patient Reporting and Wellness Checks are being performed.
Engage physicians in external primary relationship-building interactions, including Reverse Referrals, Surgical Observations, In-clinic Shadowing, Return Patient Visits, and Empower University Events.
Will participate with internal practice building opportunities, including social media posts, Google reviews, Net Promoter Scores, short clinic videos, and reactivation campaigns on previously discharged patients.
Compliance
Ensure full compliance with state/federal regulations, medical standards, and accreditation.
Other Duties
Daily
Perform Daily Patient Care and documentation
Push issues to the Agenda or alert the director/owner 911s as they come.
Mark down different items that come up so that you can discuss how to handle them for the future
Complete Daily Tasks
Keep energy levels high
Weekly
Metrics
Hit 100% Schedule Efficiency Goal
Hit 90% Arrival Rate Goal
Hit 95+% Notes Submitted less than 24 hours
Hit 85+% Clinic Efficiency
Meetings
Attend All Hands Meeting
Submit Issues or To-Dos On the Agenda
Tasks
Active Patient Reporting
Coordinate Case Management with Providers
Weekly Agenda
Scorecards
Monitor Clinical Supply Inventory
Customer Service
Monitor NPS Scores and Reviews
Monthly
Meetings
Perform 1-to-1 Meetings with Direct Supervisor
Discuss Core Value Issues
Discuss Productivity Issues
Quarterly
Attend Quarterly Planning Meetings
Review if Annual Planning Goals are being met
Update on Clinic Care and Potential Issues
How to improve the customer experience
Update any Policy or Procedures.
Review Practice 25 Referral Tracker
Who is Referring
Who is Not
Who can be added
Who can be removed
Ideas to Enhance the Energy and Environment in the Clinic
Bi-Annual
Staff Satisfaction Survey
Staff performance review
Annual
Attend Annual Planning Meeting
Review the Previous Year
Set New Goals for Next Year
Review Vision, Mission, Core Values, and Staff
Review progress, set new goals
Revisit mission, vision, and values
Additional Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Employee signature below constitutes the employee's understanding of the requirements, essential functions and duties of the position.
This job description is not exhaustive. Duties may change at any time with or without notice.
