Staff - Artificial Intelligence Operations

Job Summary

The Staff Artificial Intelligence Operations Engineer will implement, optimize, and support Artificial Intelligence (AI) and Machine Learning (ML)-enabled operational capabilities that improve the reliability, performance, and efficiency of Technology Operations. This role will be a technical contributor focused on leveraging AI Operations and observability platforms to support event correlation, anomaly detection, alert noise reduction, incident response automation, and operational analytics across the enterprise. The Engineer will partner closely with the Technology Fusion Center, Site Reliability Engineering (SRE), Incident Management, Change Enablement, and Service Management teams to implement intelligent operational capabilities and improve service reliability. This is a hands-on technical role requiring expertise in observability platforms, automation, monitoring technologies, and operational processes, while providing guidance and knowledge sharing across technical teams.

Essential Job Functions

• Partner with Fusion Center, SRE, Incident Management, Change Enablement, and application teams to deploy and optimize AI Operations capabilities that improve monitoring effectiveness, reduce alert fatigue, and support incident response activities. - (45%)
• Configure, administer, and optimize AI Operations capabilities within observability and monitoring platforms (e.g., Dynatrace, BigPanda, ServiceNow, Port, or similar tools). Support integrations with monitoring, logging, event management, and ITSM platforms. - (20%)
• Identify, evaluate, and implement operational use cases that leverage AI/ML capabilities to improve root cause analysis, anomaly detection, predictive alerting, and operational efficiency. - (15%)
• Develop and maintain automated remediation workflows, runbook automation, and event-driven operational processes that reduce manual effort and improve service restoration times. - (10%)
• Provide technical guidance to peers, contribute to operational best practices, document solutions, and support adoption of AI Operations capabilities across technology teams. - (5%)
• Evaluate emerging observability and AI Operations capabilities, participate in proof-of-concept activities, and provide recommendations for platform enhancements and process improvements. - (5%)

Minimum Qualifications

• Bachelor's Degree in Computer Science or related field of study.
• 1 cloud certification- AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud- Cloud Digital Leader
• 8-10 years of experience in Technology Operations, Site Reliability Engineering (SRE), Observability Engineering, Cloud Operations, AI Operations, or related technical disciplines.

Preferred Qualifications

• Experience implementing Generative AI and Agentic AI solutions within highly regulated enterprise environments, with consideration for governance, risk, security, and compliance requirements.
• Demonstrated experience building, deploying, and managing AI agents and agent-based workflows in production environments.
• Experience with and strong understanding of ITIL frameworks, service management processes, and operational best practices.
• Hands-on experience designing, implementing, and scaling Site Reliability Engineering (SRE) tools, practices, and operational processes.
• Proven ability to assess existing business and technology processes, identify opportunities for operational efficiencies, and drive automation initiatives that improve scalability and effectiveness.

Skills

• AI Observability
• Artificial Intelligence (AI)
• IT Service Management (ITSM)
• SRE Observability
• Critical Thinking
• Team Collaboration
• AWS DevOps
• SRE Observability

Reports To: Director and above

Direct Reports: 0

Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):
$139,800.00 - $223,700.00

Full Salary Range for position:

California: $160,800.00 - $279,600.00Colorado: $139,800.00 - $246,100.00New York: $153,800.00 - $279,600.00Washington: $153,800.00 - $257,300.00Maryland: $153,800.00 - $246,100.00Washington DC: $160,800.00 - $257,300.00Illinois: $139,800.00 - $246,100.00New Jersey: $160,800.00 - $257,300.00Vermont: $139,800.00 - $223,700.00Ohio: $139,800.00 - $223,700.00Maine: $139,800.00 - $223,700.00Connecticut: $153,800.00 - $246,100.00Virginia: $139,800.00 - $223,700.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

You must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization. The Company cannot offer employment to F-1 (student) visa holders.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial's 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time ("PSST") upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

Job Family:
Technology

Job Type:
Regular