The Home Depot

SSC HUMAN RESOURCES MANAGER- Store Operations

The Home Depot • $88K — $105K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of Human Resources generalist or related experience
  • 2+ years of management experience
  • Bachelor's degree in a related field or equivalent knowledge
  • Strong understanding of HR practices including employment law and employee relations
  • Exceptional coaching and conflict management skills

Responsibilities

  • Identify and resolve workplace culture issues through investigations and management partnership
  • Collaborate with management on recruiting for various positions and ensure compliance with hiring processes
  • Provide coaching and aid in the performance management of associates
  • Oversee training processes and ensure participation for all new associates
  • Identify and develop emerging talent through planning and follow-ups on development strategies
  • Represent HR in corporate initiatives and facilitate training on HR topics
  • Manage compensation strategies including role descriptions and updates

Benefits

  • Support for professional growth and development
  • Engagement with innovative operational strategies
  • Access to specialized training programs
  • Opportunities for participation in corporate-wide HR initiatives
Full Job Description
Position Purpose:
The HR Manager (HRM) is an SSC-based, field-adjacent HR business partner supporting field-facing client groups through strategic and operational HR consultation. The role partners with leaders to drive workforce effectiveness, organizational health, talent outcomes, and associate engagement while enabling business growth and operational excellence.

As a trusted advisor, the HRM leverages coaching, workforce insights, and enterprise HR programs to influence talent, performance, succession, staffing, compensation, and associate relations strategies, delivering scalable solutions that enhance business performance and the associate experience.

This role will support 3 verticals under the Store Operations organization.

Customer and Associate Experience/Fulfillment Operations:
  • Improve checkout and post-sale experiences through front-end innovation and simplification.
  • Design and maintain labor models that align staffing to business demand.
  • Manage labor systems, scheduling tools, and labor execution processes.
  • Forecast labor demand and provide workforce analytics to support operational decisions.
  • Identify opportunities to maximize labor productivity and reduce attrition.
  • Design and improve scalable retail processes using lean productivity principles.
  • Advance fulfillment strategies through innovation, technology, and new capabilities.
  • Drive on-time, accurate, damage-free order fulfillment.
  • Improve receiving and freight operations while reducing costs and supporting On-Shelf Availability.
  • Enhance product availability while enabling a culture of selling.


In-Store Consultative Selling and Shared Services:
  • Lead in-store Pro business strategy, including store design, processes, systems, and associate capability development.
  • Improve the Pro customer experience by reducing friction and increasing speed and ease.
  • Sustain and improve Specialty department strategies, processes, systems, and communications.
  • Strengthen consultative selling behaviors and customer-focused service models.


Store Operations Strategy:
  • Develop and execute store operations strategies aligned to business goals.
  • Optimize labor models and reinvest efficiencies into customer and associate experience.
  • Drive Pro and Specialty selling capabilities.
  • Advance On Shelf Availability (OSA) initiatives and shift tasking away from peak selling periods.
  • Maintain focus on operational excellence and store productivity.
  • Lead governance and programs such as Clean Air that support store operations


Key Responsibilities:
  • Identifies breaches of culture/values that impact workplace. Investigates associate relations issues and partners with managers for resolution. Analyzes turnover to identify trends and develop retention strategies. Ensures adherence to company policy, procedure and employment law.
  • Partners with management to recruit for exempt and non exempt positions. Sources candidates, screens resumes, arranges interview team schedules, ensures compliance to all company policy and procedure (e.g.pre employment screening, offer letters, FCRA notification, etc.). Plans and participates in job fairs and attends college career fairs to support new hires.
  • Provides counsel and leadership coaching (360s) and partners with managers in the performance management process and the execution of associate development plans. . Ensure managers are developing associate development plans and are consistently following up on those game plans.
  • Follows-up on all associate training to ensure participation. Conducts new associate orientation, certified as a EC2 master trainer and conducts training. May conduct management development training in HR related areas (interviewing, coaching, etc)
  • Partners with management to identify back-up and emerging talent and the creation of development plans; follows up on development plans for identified candidates; analyzes diversity and takes action to increase the diversity of the candidate pool. Works effectively with THD HR teams to leverage support and expertise. Contributes to the development of HR Review
  • Represents HR in corporate wide initiatives. May conduct training classes on HR issues and associate orientations. Drives and executes company HR initiatives.
  • Drives compensation and performance management for client group including creation of new role descriptions and updates.


Direct Manager/Direct Reports:
  • Typically reports to Director or VP Human Resources
  • Responsible for helping others and providing on-the-job training or guidance


Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Human Resources generalist or related experience (3-5 years)
  • Management experience (2+ years)


Preferred Qualifications:
  • 5 years Human Resources experience is strongly preferred.


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 3


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Technical knowledge of HR specialties including employment law, employee relations, management and organizational development, staffing, training and compensation
  • Strong coaching, counseling, negotiating and conflict management skills.
  • Must have excellent verbal and written communication skills.
  • Sound knowledge of federal, state and local employment law.
  • Excellent problem solving skills.

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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