SRE Support EngineerLocation: Remote | Time Zone: (Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific)
Domain: Compute (Linux Fundamentals, Linux Networking, Kubernetes, Docker)
The RoleWe are hiring an SRE Support Engineer who is exceptionally strong in:
Linux fundamentals
Linux networking
Containerization (Docker)
Kubernetes (internal/private cloud, multi-form experience preferred)
This is a hands-on, engineering-level support role focused on helping internal developers adopt, debug, and succeed with the client's internal compute platform. You'll work at the intersection of Kubernetes, containers, and low-level Linux troubleshooting, engaging directly with engineers to resolve issues that often require deep system understanding.
This is not generic L1/L2 support, it's high-trust technical engineering work with some of the most innovative developers in the industry.
Key ResponsibilitiesPlatform & Customer SupportSupport internal customers using the compute platform through:
- High-touch white-glove onboarding
- Slack/community forum and ticketing system responses
- Deep technical troubleshooting
Act as the first line of engineering support for Kubernetes- and container-related issues.
Technical Investigation & ResolutionTroubleshoot, isolate, and resolve issues across:
- Kubernetes workloads, scheduling, services, networking, RBAC
- Docker containers, images, builds, and runtime environments
- Linux servers, systemd behavior, filesystem issues, resource constraints
- Networking (TCP/IP, DNS, routing, firewalls)
Linux & Networking Deep-Dive- Investigate issues inside Linux systems using tools such as:
- tcpdump, ss, strace, traceroute, dig, journalctl, top, htop
Documentation & Communication- Write clear, concise technical tickets, incident summaries, and runbooks.
- Create knowledge base articles and contribute to ongoing documentation improvements.
- Participate in postmortems and drive follow-up actions.
Cross-Team Collaboration- Work with SRE, Platform, and Engineering teams to escalate issues, identify platform bugs, and propose improvements.
- Provide high-quality, structured feedback based on trends in support interactions.
Operational Excellence- Uphold a strong emphasis on detail, organization, independence, and quality.
- Contribute to building tools, scripts, and processes that improve support efficiency.
Required Skills & ExperienceCore Technical- Strong Linux fundamentals (processes, services, filesystem, kernel basics).
- Strong Linux networking (TCP/IP, routing, DNS, load balancers, firewalls).
- Hands-on Kubernetes experience - ideally beyond managed cloud platforms.
- Strong Docker/containerization expertise.
- Experience in production support for large-scale systems.
Software & Scripting- Ability to write and understand Python scripts (or similar languages).
- Comfortable reviewing PRs, reading developer code, and communicating with dev teams.
- Strong Git proficiency.
Communication & Work Style- Exceptional written and spoken English (must be extremely clear).
- Highly organized, meticulous attention to detail, and consistent follow-through.
- Strong problem-solving, analytical thinking, and structured debugging ability.
- Comfortable working independently with distributed teams.
Preferred- Bachelor's degree in Computer Science or similar engineering discipline.
- Experience supporting private cloud or internal platform engineering teams.
- Familiarity with Spark, Kafka, or distributed systems.
Why This Role Is Exciting- You will support systems used by every developer at a global company.
- You will learn more here in 6 months than in years at a typical engineering org.
- You'll solve deeply technical problems at the intersection of containers, networking, and distributed systems.
