Expertise in SIP, RTP, SDP, and debugging tools (sngrep, Wireshark)
Hands-on experience with FreeSWITCH, Kamailio, or OpenSIPS
Familiarity with UCaaS or carrier-grade SIP platforms like NetSapiens
Experience with SBC technologies such as Ribbon and AudioCodes
Knowledge of E911 and location services compliance
Strong skills in designing dial plans and call routing
Responsibilities
Design and deploy ZuluCall/Comms UCaaS solutions across various platforms
Configure and manage SIP trunks, IVRs, and call features
Provision SIP endpoints including Cisco and Polycom devices
Implement auto-attendants and queueing logic for efficient call handling
Configure E911 services and ensure regulatory compliance
Implement secure signaling and coordinate cybersecurity requirements
Diagnose SIP quality issues and assist with network infrastructure
Benefits
Opportunities for professional development
Work in a supportive team environment
Engagement with cutting-edge technology
Contribute to impactful projects in healthcare
Flexible work arrangements available
Full Job Description
Overview
SR. VoIP COMMUNICATIONS ENGINEER (PACMED):
Bowhead seeks a Sr. VoIP Communications Engineer to assist in designing, deploying, and securing advanced unified communications solutions built on a ZuluCall/Comms platform for military medical treatment facilities in the pacific Region. This role will support DHA, and federal health-care environments operating modern SIP-based voice, messaging, and video communications. The ideal candidate has deep SIP/VoIP experience across multi-vendor platforms, strong signaling and troubleshooting expertise, and the ability to support secure deployments in DoD and health-care networks.
Responsibilities
VoIP / Unified Communications Engineering
Design and deploy ZuluCall/Comms UCaaS environments across cloud, IL5-ready datacenters, and on-premises microservice clusters.
Strong documentation and customer-facing communication skills
Preferred Experience
Experience working with ShoreTel, Cisco CUCM, or similar enterprise telephony platforms
Experience in DoD/DHA environments
Understanding of DISA STIGs, SCAP, RMF, or FedRAMP
Linux experience (Ubuntu, Debian, RHEL)
Familiarity with microservice deployments (Docker/Podman/Kubernetes)
Soft Skills
Strong analytical and problem-solving skills
Ability to lead technical discussions with customers and partners
Comfortable working independently in high-responsibility environments
Excellent verbal and written communication
Physical Demands:
Must be able to lift up to 20 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Public Trust level. US Citizenship is a requirement.
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About Bowhead Support Services
Bowhead Support Services is a defense contractor that provides a range of services to the U.S. government and other customers. The company was founded in 1996 and is headquartered in Alexandria, Virginia. Bowhead Support Services provides services in the areas of engineering, logistics, information technology, and security. The company has operations in the United States, Europe, and the Middle East. Bowhead Support Services is a subsidiary of Ukpea?vik Iñupiat Corporation, an Alaska Native corporation.
