As a Senior UX Product Researcher on our team, you'll work alongside engineers, designers, and product managers to bring customer evidence into product and roadmap decisions. You'll go deep on how builders and technical teams actually work, and make sure their needs shape what we build.
You'll lead end-to-end research programs across major product lifecycles, influence strategy through evidence, and help define the experience for the AWS service teams and customers who depend on our products every day.
You'll partner closely with senior leadership and product stakeholders to ensure what we build is grounded in a deep understanding of our users - many of whom are technical builders with sophisticated needs.
Key job responsibilities
- Own and manage research programs for major product and service lifecycles, from discovery through launch and post-launch evaluation.
- Design and execute research using a mix of methods suited to a technical audience - including developer and stakeholder interviews, surveys, diary studies, usability testing, and behavioral/log and telemetry analysis.
- Embed with engineering teams to translate customer and builder needs into technical requirements and influence how services are designed.
- Identify new research opportunities that inform product strategy and influence business decisions.
- Translate complex findings into clear, actionable insights for cross-functional partners and senior leadership.
- Inform strategic planning documents (e.g., Press Releases / Working Backwards narratives) with customer evidence and recommendations.
- Navigate ambiguous business problems and define research approaches that drive clarity.
- Contribute to the broader research community through patents, publications, or internal knowledge sharing.
BASIC QUALIFICATIONS
- 5+ years of proven success leading User Research projects with demonstrated impact experience
- 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience in leading User Research projects with demonstrated impact
- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with behavioral data collection, quantitative data analysis, and statistics
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
PREFERRED QUALIFICATIONS
- Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
- Experience in a technical field (software development, network development, IT, other related)
- Experience with UX Research in non-US markets
- Experience working in a highly Agile/Scrum environment
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 167,400.00 - 226,500.00 USD annually