Arthrex

Sr. Unified Communication Analyst

Arthrex • $80K — $100K *
Naples, FL 34116In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of relevant work experience in Unified Communications / Telecommunications
  • High school diploma required; Bachelor's degree preferred
  • Experience with Global Contact Center Solutions, preferably Genysis
  • In-depth knowledge of Unified Communications/Telecommunications operations and systems
  • Cisco certification preferred, to be completed within the first year
  • Project management skills are a plus
  • Basic understanding of network topology and equipment terminology

Responsibilities

  • Assist in developing and enhancing Unified Communications solutions
  • Analyze and recommend improvements for telecommunications processes
  • Support multiple global locations with possible international travel
  • Implement and test upgrades and maintenance on communication systems
  • Interact with customers for configuration and repairs
  • Troubleshoot installation and upgrades for hardware and software
  • Manage IT projects and provide end-user support

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Company-provided life insurance with voluntary options
  • Flexible Spending Account (FSA) available
  • Matching 401(k) retirement plan
  • Annual bonus opportunities
  • Wellness incentive program
  • Free onsite medical clinics and lunch
  • Tuition reimbursement for continuing education
  • Special trip incentive program
  • Paid parental leave along with generous PTO policies
  • Employee Assistance Program (EAP) for support services
  • Volunteer PTO for community service efforts
Full Job Description
Requisition ID: 67840 Title:Sr. Unified Communication Analyst

Main Objective:
  • Responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting. Maintain liaison with outside vendors for hardware, software, circuit, and equipment orders as required.


Essential Duties and Responsibilities:
  • Assist in the development and implementation of Unified Communications / Telecommunication solutions and enhancements.
  • Analyze and recommend solutions, upgrades, and services for streamlining and process improvements.
  • Support of multiple locations worldwide (domestic and international travel may be required).
  • Implement, support, and test system patching, hardening, hardware/software upgrades, system updates, and break/fix activities on Unified Communications / Telecommunications equipment.
  • Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.
  • Support of hardware/software maintenance to include troubleshooting, installation and upgrades for workstations and servers.
  • Solves Unified Communications/Telecommunications issues. Ability to work with other Infrastructure teams and vendors to trouble shoot issues.
  • Complete IT projects and end user support duties as assigned.
  • Manage projects and work with groups within the department


Specialized Skills:
  • In depth knowledge of Unified Communications/Telecommunications operations, hardware, software, systems, and management
  • Experience in Global Contact Center Solutions (Preferred Genysis)
  • Experience in network and Unified Communications/Telecommunications applications
  • Project management and communication skills training preferred
  • Basic IT understanding of network topology, equipment, and terminology
  • Demonstrate a strong aptitude for technical understanding
  • Working knowledge of contact center
  • Cisco certifications preferred, would require this to be completed within the first year on the job.


Education/Experience:
  • High school diploma or equivalent required
  • Bachelor's degree or equivalent preferred
  • 5 + years of relevant work experience required
  • 5 years of experience in Unified Communications / Telecommunications required
  • Cisco training preferred
  • Cisco certifications preferred


Arthrex Benefits
  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Free Onsite Medical Clinics
  • Free Onsite Lunch
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)


Job Details

Date: Sep 28, 2026

Requisition ID: 67840

Salary Range:

Job title: Sr. Unified Communication Analyst

Information Technology

Location:

About Arthrex

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. The company's mission is to help surgeons treat their patients better, and the company accomplishes this by providing innovative products and surgical procedures that help surgeons achieve better clinical outcomes. Arthrex has a wide range of products, including devices for sports medicine, foot and ankle, hand and wrist, shoulder and elbow, and orthobiologics. The company also offers medical education programs and resources to help surgeons stay up-to-date with the latest surgical techniques and technologies.
Learn more about Arthrex
Size
14,000 employees
Industry
Healthcare
Net Income
$500 million
Founded
1981
5 Year Trend
+15%
Revenue
$2.3 billion
* Ladders Estimates

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