Responsibilities: • Research, write, and edit IT policies, processes and other IT documentation and IT training materials. Works on a variety of documentation tasks as needed, including development of presentation, graphics, illustrations and training materials. • Coordinate approval of policies and procedures and update DocuShare • Researches technical subject areas and translates complex concepts into accessible documentation • Creates document outlines based on interviews with subject matter experts and research. • Works with project managers, IT staff, and others to develop required deliverables. • Oversees the document review process and coordinates review meetings. • Organize and track the efforts of the IT Policies and Procedures Core Team. • Train applicable topics in new IT Associate training or as part of IT software tool implementations or upgrades. • Assist with a variety of related projects on an ad hoc basis. • Train, schedule and coordinate new IT Associate training classes. Develops and delivers IT training with context and meaning. Qualifications • 5+ years of experience as a Technical Writer • 3+ years of experience creating training documentation, curriculum and training others • Experience with the Adobe suite of products and SharePoint