SummaryThe Senior Technical Training Manager is a strategic leader responsible for building and scaling a world-class automotive technical training program focused on electric vehicles (EVs). This role will lead the development of training content, curriculum, and delivery strategies for service technicians and technical teams, while hiring and managing a team of trainers and instructional developers. The ideal candidate brings deep expertise in EV systems and technical training from an OEM or high-growth automotive startup and will play a critical role in enabling operational excellence across service centers and technical operations.
What you'll doBecome part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- Design and implement a scalable technical training program for EV service technicians and technical staff.
- Hire, mentor, and manage a team of trainers and curriculum developers.
- Collaborate with manufacturing, engineering, service, and product teams to ensure technical accuracy and relevance of training content.
- Oversee the creation and delivery of blended learning experiences including hands-on labs, on-the-job training, eLearning, ILT, VILT, video content, certifications, and coaching.
- Apply modern adult learning theory to ensure content is engaging, accessible, and performance-driven.
- Develop assessments and evaluations aligned to Kirkpatrick's model to measure training effectiveness.
- Use data and feedback to continuously improve training programs and drive operational outcomes, measuring impact and speed to certification without sacrificing quality.
- Manage all training resources, including vehicles, tools and training facilities.
- Work with the LMS administrator to publish, manage, and maintain learning assets, certification paths and delivery of digital training components.
- Represent the training function in cross-functional planning and leadership forums.
Location & Travel Expectations:
- This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
- Travel: Domestic and international travel required, approximately X % of the time. Valid driver's license required. Passport required
What you'll bringWe expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- Bachelor's or Master's degree in Education, Instructional Design, Automotive Technology, or related field.
- 10+ years of experience in technical training, with at least 3 years in EV or automotive OEM/startup environments.
- Proven leadership experience in building and scaling training teams and programs.
- Strong understanding of EV systems, diagnostics, and service procedures.
- Advanced knowledge of instructional design principles and emerging learning technologies.
- Ability to develop training solutions from concept through production and evaluation.
- Proficiency with content authoring tools and systems (Articulate Suite, Camtasia, Adobe Creative Cloud, etc.).
- Excellent project management and cross-functional collaboration skills.
- Strong understanding of adult learning theory and blended learning strategies.
Preferred Skills
- ASE or OEM certifications in EV or hybrid systems.
- Familiarity with LMS platforms such as Mindtickle, Cornerstone, Absorb, or similar.
- Experience with mobile-first training, gamification, and just-in-time learning tools.
- Proficiency in leading production and editing of audio/video/3D modeled content.
- Experience in a high-growth startup environment and/or automotive background.
- Ability to balance creativity with structure and scalability.
Impact Metrics
- Accelerated time-to-competency for service technicians and technical staff.
- Improved performance across Service and Technical Operations teams.
- Increased learner engagement and satisfaction.
- Alignment of training with business KPIs (e.g., first-time fix rate, service throughput, technician certification rate).
What you'll gainThe benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
- Corporate Vehicle Program with:
- Eligibility for 1 assigned vehicle
- A mobility stipend
Pay TransparencyThis is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $150,000.00 - $181,250.00
Internal leveling code: M7
Notice to applicants:- To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
- Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing in New York City: This role is not eligible for remote work in New York City.
