Job Summary:The Systems Enablement Analyst ensures that marketing and commercial work gets done effectively by aligning people, processes, and enabling technologies to support execution and decision-making. This role is focused on improving how teams work - establishing clear, repeatable, and scalable ways of operating across Marketing, Sales, Product, Customer Service, Analytics, and IT. By translating business needs into standardized workflows and supporting platform capabilities, the role enables reliable data, trusted reporting, competitive insight, and disciplined planning. Systems such as CRM, SAP integrations, ordering tools, websites, and digital marketing platforms are levers for this work, not the end goal. In short, this role ensures marketing systems dont just exist, they support better ways of working, enabling the commercial organization to operate with clarity, consistency, and confidence.
Duties/Responsibilities: - Lead lean process design efforts to simplify and standardize commercial workflows, reducing complexity, rework, and friction across teams.
- Partner with Marketing, Sales, Product, Customer Service, Analytics, and IT to translate business needs into practical, scalable ways of working.
- Support end-to-end commercial workflows across CRM and ERP platforms by defining requirements, clarifying handoffs, and driving adoption.
- Enable effective use of marketing and digital platforms, including website governance, lead capture, and alignment with downstream commercial processes.
- Lead change management efforts through clear communication, practical enablement, and hands-on support to ensure new systems and processes are adopted.
- Bring operating discipline to initiatives by driving follow-through, accountability, and consistent execution.
- Performs other duties as assigned.
Required Skills/Abilities: - Cross-functional leadership & influence: Ability to align diverse stakeholders around shared processes, priorities, and outcomes without formal authority.
- Systems & platform fluency: Working understanding of CRM, ERP, websites, and digital platforms sufficient to define requirements, identify gaps, and partner effectively with IT.
- Lean process design & improvement: Skill in simplifying and standardizing workflows so systems support how people work.
- Change leadership & adoption: Ability to drive adoption through clear communication, practical enablement, and hands-on support.
- Operating discipline & execution: Strong follow-through, organization, and accountability to ensure decisions translate into results.
- Analytical and problem-solving skills: Comfort working with data, identifying root causes, and translating insights into action.
- Communication skills: Ability to clearly explain complex topics to both technical and non-technical audiences.
Education and Experience:- Bachelors degree in Business, Marketing, Information Systems, Operations, or a related field (or equivalent experience).
- 6+ years of experience in commercial operations, marketing operations, business process improvement, systems enablement, or similar cross-functional roles.
- Experience partnering with IT on CRM, ERP, or digital platform initiatives, with emphasis on requirements, process design, and adoption rather than technical delivery.
- Demonstrated experience influencing across functions without direct authority.
- Experience applying lean or continuous improvement principles in a commercial or business context preferred.
- Must have valid drivers license and meet MVR guidelines.
Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer.
- Ability to communicate effectively in person, by phone, and through virtual platforms.
- Ability to lift up to 15 pounds occasionally.
- Some travel may be required or 10% of travel may be required.
