Sr. Systems Administrator

ABOUT THE ROLE We're looking for a Senior Systems Administrator to join the iGuide IT team and take ownership of our core IT systems and processes. Reporting to our Sr. Manager, IT & InfoSec, this is a hands-on role ideal for someone who thrives in a dynamic environment, enjoys solving technical problems, and values a proactive, learning-focused approach. You'll own identity and access, endpoint and SaaS administration, and support for a globally distributed team with a large engineering group. RESPONSIBILITIES • Administer Microsoft 365 and Entra ID, including SSO, SCIM provisioning to SaaS applications, Conditional Access, and MFA. • Manage least-privilege access across developer and cloud platforms (e.g., GitHub, AWS IAM, password management). • Build and maintain macOS and Windows endpoints, managed through MDM (e.g., Jamf, Intune). • Manage internal systems, network, and infrastructure, including firewalls, Wi-Fi, and VPN. • Own high-volume, multi-region onboarding and offboarding, working closely with HR. • Support compliance (e.g., SOC 2), including access reviews, audit evidence, and patching. • Maintain asset, licence, and SaaS management systems, and manage vendor relationships. • Automate repetitive tasks and integrate SaaS tools to reduce manual work. • Troubleshoot escalated issues across endpoints, software, and infrastructure. • Own IT projects end to end and mentor junior IT staff and co-op students. • Document systems and procedures in our knowledge base. KEY COMPETENCIES • Proactive, strategic approach to solving technical problems. • Explains technical issues clearly to non-technical colleagues. • Strong organization and project management across multiple priorities. • Comfortable working alongside software developers and their tooling. • Security-minded: applies least privilege and safe practices by default. • Keen to learn new tools, with high standards for documentation. QUALIFICIATIONS • 3-7 years of experience in systems administration or a similar IT infrastructure role. • Hands-on Microsoft 365 and Entra ID (Azure AD) administration, including SSO, MFA, and Conditional Access. • Experience managing macOS and Windows endpoints, including provisioning and MDM. • Strong grasp of identity and access management, SaaS administration, and networking. • Self-starter with excellent written and verbal communication skills. NICE TO HAVE • ITSM platform experience (e.g., Jira Service Management, ServiceNow); Atlassian admin is an asset. • Jamf, including Declarative Device Management (DDM). • Scripting (e.g., PowerShell, Bash, Python) and SaaS integrations. • GitHub and AWS IAM administration. • SOC 2 or similar compliance experience. • Supporting distributed teams across time zones. • Security certifications (e.g., CompTIA Security+, CISSP). WE OFFER: • 100% employer-paid flexible benefits plan • Comprehensive Health & Dental coverage • Health Spending Account (HSA) or Lifestyle Spending Account (LSA) options • 3% DPSP match • Hybrid Work Environment • Professional Development Incentive • Opportunities to grow as we scale • The backing of a global industry leader through REA Group If you're excited about building technology that makes property decisions smarter and more connected, we'd love to hear from you.