What Impact You'll HaveOur work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA. As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
What You'll be Owning- Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
- Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
- Provide troubleshooting support for systems hardware and software issues that are highly complex.
- Performs advance software installations and upgrades to operating systems and layered software packages.
- Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
- Leads complex data/media recoverability following a schedule of system backups and database archive operations.
- Evaluates and assesses existing systems and plans long term strategies.
- Configure and maintain networked computer systems, including hardware, system software, and applications
- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
- Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
- Inventory management of UDS deployed software and end user devices
- Utilize Cisco TMS to facilitate VTC calls
- Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
- Train end-users in the proper use of hardware and software. May training large groups of end users.
- May coach and review the work of less experienced professionals.
- May serve as a team or task leader (Not a people manager)
- May require after-hours support or weekend support for mission, program and special project support
What You Must Have- US Citizenship and TS/SCI with ability to obtain CI Polygraph required
- 10+ years of experience
- Certifications
Security+ or CASP
ITIL v4 Foundations
- Knowledge in one or more of the following areas:
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
End User Hardware
Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
- Excellent troubleshooting capabilities
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills (consistently document work completed)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to move and lift computers, printers, monitors, and other hardware
- Team player and willing to share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
What Would be Nice to Have- BA/BS with 8 years of experience or equivalent work experience
Pay Range: At GRVTY, we understand that compensation is influenced by many factors-such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
- The pay range for this position is: $110,000 - $117,500
Pay Range: At GRVTY, we understand that compensation is influenced by many factors-such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
Virginia Pay Range
$110,000-$117,500 USD
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
