Essential Duties and Responsibilities (in descending order of percentage of time required)
- Own day-to-day website and app operations , ensuring all content, products, collections, and promotions are accurately executed and maintained
- Execute merchandising updates across digital properties, including product setup, categorization, navigation, badging, pricing displays, and promotional placement
- Configure and launch promotions, campaigns, and site updates according to timelines and business requirements
- Perform thorough QA on all updates to ensure accuracy, functionality, and a seamless customer experience across devices
- Manage backend systems and administrative workflows within CMS and commerce platforms
- Coordinate execution across cross-functional teams, including managing tickets, tracking requests, and ensuring timely completion of work
- Conduct regular site audits to identify issues, gaps, and optimization opportunities across product pages, category pages, and key user flows. Update site as needed based on audits and feedback.
- Analyze website and product performance using analytics tools, identifying trends, risks, and opportunities to improve conversion, revenue, and engagement
- Optimize product presentation, content, and merchandising strategies based on performance insights and business priorities
- Support launches of new products, promotions, and campaigns by ensuring proper setup, QA, and execution on-site
- Track and maintain operational performance metrics, including launch timeliness and error rates
- Ensure site content and merchandising adhere to brand standards and best practices
- Assist in maintaining reporting and dashboards to support team visibility into site performance and execution metrics
- Stay abreast of new design technologies, techniques, and resources that will help to improve workflow and quality of projects. Find opportunities to automate and improve reporting
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group’s reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
Minimum Qualifications (requirements necessary to perform listed duties and responsibilities)
Education/Certifications:
- BS/BA in Marketing, Web Development, Computer Science or related field, or equivalent experience
Experience:
- 2+ years of web strategy and site management experience
- 2+ years of experience in digital merchandising, eCommerce, website or app management
- 1+ years using content management systems
- 1+ years experience with Google Analytics (GA4)
- Proven hands-on experience managing and updating websites within a CMS or commerce platform
- Experience with product merchandising strategies in an eCommerce environment
Knowledge, Skills, and Abilities:
- Strong analytical skills with the ability to translate data into actionable insights
- High attention to detail with strong organizational and execution skills
- Ability to manage multiple priorities in a fast-paced environment
- Understanding of Google Analytics (GA4)
- Strong verbal and written communication skills with high attention to detail
- Critical thinking and problem-solving skills
- Able to work effectively in a constantly evolving environment
- Ability to work with multiple departments on various projects depending on priorities
- Able to multitask, prioritize and manage time efficiently to meet tight deadlines
Other:
- 5% travel required; valid driver's license
The pay range for this position is $64,000.00 - $103,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
