We are currently seeking a Systems/Software Issue Manager to join our R&D Center Engineering team. Our ideal candidate exhibits a can-do attitude and approaches his or her work with determination. You will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast -paced environment. What you'll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: - Responsible for leading the triage of vehicle Electrical hardware/software defect reports (bugs) from multiple sources (including internal and exterior customer-facing) and for driving them to the appropriate teams for solution/closure - Help develop and execute the defect management process, including leading/lagging measurable metrics - Ensure that the information provided in defects is complete, up-to-date, and follows the defect management process - Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers - Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects - Lead first-level triage with Engineers from ESPs/Suppliers and Scout Motors to help identify clear software issue module owner(s) - Act as the lead for those system challenges that cross domains without a clear single defect owner - Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined - Participate in the Program quality gates meetings for Software issues - Lead Engineers from ESPs/Suppliers and Scout development teams to build a roadmap for software issues resolution - Develop bug trend reports on a per-component and per-release basis - Provide visibility into the latest ticket status and highlight items that appear to have stalled - Develop weekly software issues status reports and trend reports - Identify and implement process and tool improvements to improve software issue resolution times Location & Travel Expectations: - This role will be based out of the Scout Motors location in Novi, Michigan. - This role requires 4-5 days per week in the office, with regular in-person meetings and events. - Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you'll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: - Bachelor's or Master's Degree in Engineering, Technology, IT Systems, or Engineering Technology from an accredited college or university; preferably Electrical, Controls, or Automotive Engineering - 8+ years of professional experience in Software Development - Motivation to work at the cutting edge of electric and range extended vehicle development, with a hands-on mindset and problem-solving attitude - Strong interpersonal and communication skills, including ownership, analytical thinking, teamwork, and the ability to thrive in collaborative, cross-functional environments - Proven ability to work effectively in a global and cross-functional development organization - Experienced with defect management and working with cross-functional teams in a firmware environment - Experience with software development lifecycle and methodologies, such as Agile - Experience with software issue and configuration management tools, such as Jira, GIT, IBM rational, etc. - We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset - You'll be comfortable with change and flexible in a fast-paced, high-growth environment - Willingness and authority to drive problems to a solution - Experience with project management tools - Experience in working in complex cross functional organizations - Must have the ability to operate under intense time pressure - Ability to build a strong relationship with internal customers, influencing and persuading where appropriate and resolving any conflicts - Ability to explain the lifecycle processes and articulate knowledge of Software issue Management to a wide audience What you'll gain The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights: - Competitive insurance including: - Medical, dental, vision and income protection plans - 401(k) program with: - An employer match and immediate vesting - Generous Paid Time Off including: - 20 days planned PTO, as accrued - 40 hours of unplanned PTO and 14 company or floating holidays, annually - Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders - Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave Pay Transparency This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent. Initial base salary range = $140,000.00 - $170,000.00 Internal leveling code: IC8 Notice to applicants: - To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. - Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. - Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. - Residing in New York City: This role is not eligible for remote work in New York City.