Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
5+ years of relevant experience in ServiceNow development.
High proficiency with the ServiceNow platform.
Hands-on experience with FSM, CSM, SPM, and other ServiceNow applications.
Experience in developing workflows, integrations, and automations.
Responsibilities
Design and enhance ServiceNow FSM capabilities including work order management and technician workflows.
Support and optimize ServiceNow CSM processes like case management and customer engagement.
Implement and maintain ServiceNow SPM capabilities for project and resource management.
Maintain integrations with SAP for invoice and cost management.
Collaborate with stakeholders to translate requirements into scalable ServiceNow solutions.
Create complex Service Catalog forms and experiences for business services.
Develop custom applications and scripts using ServiceNow best practices.
Benefits
Opportunity to work on-site in Calgary, Alberta.
Engagement in a collaborative team environment.
Access to ongoing training and support during implementation of new features.
Participation in on-call rotation for platform support activities.
Full Job Description
Description
The Opportunity:
We are seeking a skilled and dedicated Sr Specialist - ServiceNow Developer to join our team full-time on site in Calgary, Alberta. The Sr Specialist - ServiceNow Developer will lead the design, configuration, enhancement, and support of ServiceNow Field Service Management (FSM), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) capabilities while continuing to support core ITSM processes and platform administration. This role will develop workflows, integrations, catalogs, and automations that improve operational efficiency, customer engagement, field service execution, and portfolio governance. The developer will also maintain platform health, participate in user support and education, and drive adoption of ServiceNow best practices.
Responsibilities:
FSM, CSM, and SPM Support
Design, configure, and enhance ServiceNow FSM capabilities including work order management, dispatching, scheduling, mobile experiences, and field technician workflows.
Support and optimize ServiceNow CSM processes including case management, customer engagement workflows, knowledge management, and service operations integration.
Implement and maintain ServiceNow SPM capabilities including project portfolio management, resource management, and strategic planning processes.
Maintain integrations with SAP for managing invoices, cost centers, and WBS elements.
Collaborate with business stakeholders to translate operational and strategic requirements into scalable ServiceNow solutions.
Create complex Service Catalog forms, flows, and experiences supporting business and customer-facing services.
Deploy and enhance Integration Hub spokes and enterprise integrations.
Develop custom applications, scripts, workflows, and integrations using ServiceNow platform best practices.
Deploy and evaluate new ServiceNow modules and platform capabilities.
Maintain platform foundation data, configuration standards, and governance processes.
ITSM and Platform Support
Support core ITSM processes including Incident, Problem, Change, Request, Asset, and related Service Management modules.
Upgrade and maintain existing ITSM solutions, custom applications, and integrations.
Provide end-user support and process guidance aligned with ITIL and ServiceNow best practices.
Participate in on-call rotation and platform support activities as required.
Other Duties
Provide clear documentation and assist stakeholders in defining requirements using industry and ServiceNow best practices.
Deliver end-user training and support during implementation of new features and business processes.
Work within established software development lifecycle methodologies in a collaborative team environment.
Solve complex business and technical challenges through thorough analysis, testing, and implementation.
Perform testing, release management, and production deployments following established best practices.
Education:
Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
Requirements:
5+ years of relevant experience.
High proficiency with the ServiceNow platform.
Hands-on experience supporting or implementing FSM, CSM, SPM, and/or other ServiceNow business applications.
Experience developing workflows, integrations, automations, and platform customizations.
Must be willing to work on site in Calgary, AB during core business hours.
Preferred Qualifications:
ServiceNow Certified System Administrator, Certified Application Developer, or relevant Certified Implementation Specialist certifications.
Experience with FSM, CSM, SPM, ITSM, Integration Hub, and Flow Designer implementations.
ITIL Foundation Certification or higher preferred.
Experience with JavaScript, RESTful APIs, and SQL.
Experience integrating ServiceNow with SAP, SailPoint, Ansible, Salesforce, and other enterprise platforms.
Previous experience in the oil and gas industry is a plus.
Humble. Hungry. Smart. Does this sound like you?
Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!
