Purpose of RoleThis role will be responsible for working cross functionally with Customer Financial Services, Sales, FP&A, Account Services, Distribution, Product, Sourcing, Development, Global Label & Packaging, Legal, etc. to ensure account compliance requirements are communicated and executed to reduce/eliminate account charge backs. This role will also independently analyze current VAS setup, DH and Supply Chain processes, charge back trends and historical data to identify potential areas of cost savings in order to hit annual compliance savings targets. This role will also manage and execute quarterly compliance analyses for top accounts to Sales Teams, FP&A, CFS and Account Services presenting charge back details and overall account profitability. This role will also aid in the development of on-boarding new accounts as well as reviewing existing account manual updates which includes account setup, negotiation with accounts on operational processes and VAS.
Your Impact• Work cross functionally to implement policies within the America's region for account compliance specific initiatives including (but not limited to) value added service standards, account onboarding requirements & process, account chargeback policy and process, chargeback resolution and deduction process.
• Identify gaps in account compliance including process, policy and organizational structure and develop a strategy to implement standards within The Americas
• Present quarterly business reviews for strategic accounts to Sales, Account Services, FP&A, Claims & Charge Backs Teams
• Engage strategic accounts to align, collaborate and identify opportunities within both UA and account supply chain that can lead to speed, efficiency in supply chain and reduction of chargebacks
• Responsible for analyzing and driving action on strategic account's monthly supply chain scorecards, chargeback notifications and account HR cases. Identify opportunities and drive changes within UA supply chain.
• Works cross functionally with Customer Financial Services, Account Services, Sales, FP&A, Distribution, Product, Sourcing, and Development & Legal as the subject matter expert for Account Compliance within The Americas
• Manage & maintain account compliance savings targets by account/reason
• Perform VAS review and monitoring of sales orders and vendor POs to ensure DH's and factories are executing against account requirements
• Execute and document charge backs to vendor using Pivot88 for direct ship charge backs where the factory did not perform against the account's requirements
• Establish cadence for strategic customer calls and run point on agenda and action items
• Review, research and dispute account notifications using FMS, WM, SNC, Pivot 88 and Tableau.
• Drive accountability by providing visibility and awareness to customer pain points. Develop and track action plans to ensure customer satisfaction.
• Manage on-boarding process for new & existing customers.
• Negotiate waivers and reduced charge back fees with customers.
• Ensure comprehensive reporting is available for customer charge back data, VAS review, etc.
• May be responsible for providing guidance, coaching and training to other Teammates within job area.
• May manage projects requiring responsibility for the delegation of work and the review of others work product.
Qualifications• Bachelor's Degree
• Minimum 1-3 years with relevant business experience in account compliance, supply chain, account services, distribution
• Critical thinker with ability to problem solve and root cause complex issues.
• Exceptional presentation skills required.
• Highly effective communicator with the ability to summarize and present data at all levels.
• Proficient in Microsoft Office Suite, advanced Excel skills.
• Knowledge enterprise management system (SAP, Oracle, etc.) a plus
• Experience working in a larger environment with complexity and multiple priorities
• Compliance driven - readiness to investigate and research policy & procedures
• Ability to make data driven decisions
Workplace Location- Location: This individual must reside within commuting distance from our Baltimore office.
- Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week.
- Travel: UA Distribution Houses/3PLs, Account Distribution Centers, & Industry Conferences
Sponsorship Eligibility: (US ONLY) UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time.
RelocationBase Compensation$75,000.00-$100,000.00 USD
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Benefits & Perks- Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
- Under Armour Merchandise Discounts
- Competitive 401(k) plan matching
- Maternity and Parental Leave for eligible and FMLA-eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Requisition ID: 167940
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