As a member of the Hosting and Technical Services team, you will provide hands-on technical assistance with software implementations, including installations, upgrades, configurations, and data migrations, for customers and for our development, testing, and support environments. You will also build and maintain Windows-based cloud environments on Amazon Web Services, bridging the gap between customer-installed software and software as a service. With a broad range of technical skills, you will recommend and deliver solutions for a wide variety of customer and internal needs, develop custom reports and interfaces, and share your expertise through customer training.
What will you do in this role?- Perform and assist with installations, upgrades, application configurations, and data migrations for AASHTOWare products and services.
- You'll be largely self-driven, managing multiple concurrent tasks prioritized by importance and deadline. We are currently working on two large-scale migration paths (on-premises to AWS and EC2 to containers), and you'll be involved in both.
- Deploy AASHTOWare products with Infotech services on Amazon Web Services and maintain those environments for cost efficiency, availability, reliability, and performance.
- Respond to alerts and resolve issues quickly, including occasional after-hours maintenance and on-call troubleshooting.
- Help ensure a high level of privacy and security across all services and accounts, adhering to NIST 800-53 and GovRAMP controls as applicable.
- Provide technical assistance to other Infotech departments, including Development, Support, and QA.
- Deliver engaging technical training on AASHTOWare products to new and existing customers.
- Create technical documentation for internal and external audiences.
- Contribute to innovation by identifying new opportunities and sharing ideas that improve our processes, services, and products.
The technical chops needed for this roleWe know that the best engineers can pick up new tech quickly when needed, so don't be deterred if you don't have every item on the list below.
Must Have Tech StacksNice to Have Tech StacksTransferrable Tech StacksWindows Server administration with strong IIS experience
DBA experience with Microsoft SQL Server or Oracle
Azure, Google Cloud Platform
SQL with Microsoft SQL Server or Oracle
AWS
Scripting Python, Powershell, Bash
Our commitment to you as an Infotecher offering- Comprehensive health benefits and inclusive wellness support
- Flexible time off and paid holidays
- Continuing education and professional development programs
- An inclusive culture built on empathy, connection, and trust
You must have- A bachelor's degree in computer science or a related field and 3+ years of relevant experience requiring technical troubleshooting and problem solving, or an equivalent combination of education and experience.
We would like you to have- Strong Windows Server administration experience (IIS and Active Directory management - PowerShell skills especially valuable).
- Experience with infrastructure as code and CI/CD.
- Basic database administration knowledge is especially valuable. In-depth SQL experience with Oracle and/or SQL Server to query complex data, including familiarity with views, synonyms, triggers, stored procedures, and database links.
- Experience working with cloud environments and configuration automation, particularly AWS.
- Experience providing technical training.
- Pride in your work; showcase your skills and let us celebrate your successes!
Where you will workInfotech's people-first culture supports
remote, hybrid, and on-site work options based on role and team needs. This role is eligible for
fully remote work within the U.S.* with a preference for candidates in Gainesville, FL. You can share your preference in your application.
Hiring timelinePosition will remain posted until filled. This is a non-sponsorship eligible position.
Resume required.*While Infotech supports a remote workforce, Infotech does not currently employ individuals residing in Washington D.C
