Job DescriptionSenior UX and Human Factors ResearcherWhat makes this role important at Ipsos?The
Senior UX & Human Factors Researcher plays a critical role in leading research studies that inform product design, usability, and safety, particularly within regulated industries such as medical devices and pharmaceuticals. This position requires FDA regulatory expertise, strong analytical thinking, and the ability to translate research findings into actionable design recommendations.
Senior UX & HF Researchers at Ipsos work collaboratively with cross-functional teams while managing projects independently, from study design to client delivery, ensuring that every engagement meets the highest standards of quality and compliance.
What you can expect to be doing:- Lead UX and human factors research projects across all study phases (planning, execution, analysis, and reporting).
- Develop protocols and documentation aligned with industry and regulatory standards (e.g., FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015).
- Conduct formative and validation usability testing for medical devices and combination products to identify critical tasks and potential use-related risks.
- Analyze qualitative and quantitative data to inform risk management, design improvements, and regulatory submissions.
- Produce clear, high-quality deliverables, such as usability study reports, HF validation summaries, and risk analyses, to support clients' product development and regulatory objectives.
- Present insights and recommendations effectively to diverse stakeholders, including client teams, engineers, and regulatory reviewers.
- Collaborate across internal and client teams to ensure research outcomes drive evidence-based design and business decisions.
- Engage in client business development work by supporting a Director or senior leader.
- Lead/support bids and proposals with oversight of a Director or senior leader.
- Manage set budget with senior lead, including time management of their project team members and budget accountability with their project manager or senior leader.
- Produce thought leadership pieces, internal trainings and support Senior Leadership in executing internal initiatives.
This might be the job for you if you have: - Bachelor's degree in Human Factors, HCI, Psychology, Industrial Engineering, Behavioral Sciences, or a related field (Bachelor's degree required).
- 3+ years of experience conducting UX and Human Factors research or design within regulated industries.
- 5+ years of experience in User Experience research or design is highly preferred. Agency/consulting experience preferred.
- Strong understanding of human factors principles, user research methodologies, and usability evaluation techniques.
- Practical experience applying regulatory standards (FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015).
- Experience executing complex research programs for medical devices, pharmaceuticals, or other safety-critical products.
- Strong communication and presentation skills, capable of engaging senior-level clients with clarity and confidence.
- Ability to manage multiple projects autonomously, balancing quality, timelines, and client needs.
- Proven ability to operate effectively in a fast-paced consulting environment.
- Open to all locations but living in or near Chicagois preferred, to collaborate with teams at our state-of-the-art Ipsos User Experience Lab.
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $95,000 to $120,000 Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
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About the TeamThe Innovation Service Line guides clients throughout the innovation journey as they develop and launch new or improved products and services spanning a range of verticals. We help our clients develop the initial idea for a product/service, ensure the fully-articulated description of the product/service resonates with consumers, confirm that prototypes of the product/service properly deliver on consumer expectations, and finetune the full mix prior to launch. This is accomplished using best-in-class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting.
