About the role:The Senior Renewals Operations Manager is an experienced individual contributor responsible for optimizing and supporting the company's contract renewal program. This role works closely with the Renewals Team to develop and implement a mature renewals program that is focused on driving on-time renewals and maintaining clean data. You will collaborate with Sales, Services, Finance, and other stakeholders to define system requirements, enhance workflows, and deliver actionable insights to support strategic priorities. This is Reporting to Sr. Director, Sales Operations.
Location: Hybrid, VA (2/3 days/week in the office).
Key Responsibilities:- Design and implement repeatable processes, documentation, and reporting to drive on-time renewals, conversions, tech refreshes, and overall renewal performance.
- Develop dashboards, conduct in-depth data analysis (using Salesforce, Excel, etc.), and provide actionable insights on renewal performance, churn trends, and forecast accuracy to executive leadership.
- Collaborate with stakeholders to gather requirements, translate them into technical specifications, drive improvement projects, and lead automation initiatives for complex deal structures and government/enterprise procurement workflows.
- Understand how SFDC workflows support GTM processes and how to optimize data capture and reporting needs. Serve as a subject matter expert for Salesforce.com and Salesforce CPQ.
- Maintain accurate and up-to-date records in Salesforce, ensuring compliance with data standards. Develop standards for Renewals Reps to maintain records, train and hold them accountable for maintaining our CRM data. Assist with data cleansing and validation to support reporting needs.
- Partner with leadership to design territories and assign renewal reps.
- Support training and change management efforts to ensure user adoption of new systems, tools, or processes.
Key Knowledge and Skills:- Minimum of 4 years of experience in Renewal Sales Operations or Renewal Sales Leadership. Some experience with government clients preferred.
- Advanced proficiency in Salesforce.com, including Salesforce CPQ, data models, reporting, and dashboards. A Salesforce Administrator certification is a plus but is not required as we have a team of Admins in house.
- Experience with government procurement processes, including RFPs.
- Experience with Channel-driven sales models.
- Proficiency in Microsoft Excel and PowerPoint; SOQL or SQL skills are an advantage.
- Exceptional communication skills, with the ability to engage stakeholders across various departments and levels.
- Highly organized, self-motivated, and able to prioritize competing demands in a fast-paced, regulated environment.
- Ability to maintain confidentiality and professionalism when handling sensitive business data.
Key Education Requirements:- Bachelor's degree in Business, IT, or a related field (or equivalent experience).
Personal Attributes:
- Analytical, strategic, and proactive with a solutions-oriented mindset.
- Detail-oriented, adaptable, and thrives in dynamic, deadline-driven environments.
- Strong collaborator with the ability to build relationships across the company in all levels of seniority.
- Detail-oriented with a commitment to delivering high-quality, compliant results.
- Passionate about process improvement and able to manage multiple projects amid changing priorities.
- Able to critically evaluate information gathered from multiple sources, reconcile conflicts and compose high-level information into reportable details
A reasonable estimate of the base salary range for this role is:
$124,400.00-168,700.00 USD
The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our Talent Acquisition team will provide specific information regarding bonus eligibility and benefits offerings.
Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
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