This position is responsible for the continuous development of the Quality Assurance System including leading quality activities for new product launches, build successful customer and supplier relationships, provide quality direction through the Advanced Quality Planning Process for customer specific requirements, and lead Production Part Approval Process (PPAP) due to changes in the currents products.
- Problem Solving
- Become aware of problem
- Assemble interdepartmental teams
- Describe problem
- Initiate containment actions
- Define and verify root causes
- Utilize Pareto Analysis to identify areas of most concern
- Prepare charts to explain concerns
- Determine parameters to be studied
- Develop instrument for data collection or acquisition
- Track and verify corrective action
- Lead and support continuous improvement and problem solving initiatives on shop floor.
- Ensure responsibility to have the authority to stop shipment and stop production, or batch containment
- Supplier Relations
- Complete supplier evaluation based on performance data
- Manage supplier relationships including evaluation and performance monitoring.
- Coordinate with Direct Materials Planner/Buyer and Buyer
- Communicate with suppliers about performance/problems/concerns
- Perform initial audit evaluations of new suppliers
- Perform periodical supplier audit for current suppliers
- Customer Relations
- Communicating in proactive manner with Internal and External Customers in prescribed format.
- Verify daily and report monthly the customer scorecard (Customer Satisfaction)
- Contact customer quality representative and customer operations representatives about public relations and quality assurance issues.
- Represent plant to develop and communicate any corrective action on any actual or potential quality problems
- Investigate all customer complaints
- Monitor customer quality rating and communicate with plant per corrective action
- Report corrective action back to customer under desired/designated format
- Participate, coordinate and perform customer audits as required
- Be up-to-date to the specific customer requirement and deploy them to the plant
- APQP Process
- Be part of the multifunctional team of the product and process development process (if needed)
- Guarantee the lessons learned from customer complaint action plan and internal issues is considered in the new development
- Provide support to assembly plant for new product start up
- Guarantee the customer specific requirements are being followed on the APQP process
- Perform the PPAP for the current products when needed (Process or product change)
- To know the customer special characteristics
- Quality Management System
- Coordinate the internal and external audit based on the ISO/QMS requirement
- Review the compliance of customer requirements in the product and process with the authority to stop the line if necessary
- Ensure knowledge of quality systems and customer specifics requirements
- Support the Quality Manager in the quality management review
- Review QMS Standard
- Monitor Quality System for new requirements
- Participate in refresher training and seminars
- Communicate QMS information throughout the plant
- Ensure plant wide awareness and documented procedures regarding the quality management system
- Project Management
- Implementation of cost reduction projects
- Proactiveness in reduction of quality issues
- Lead team in project management
- Managing budgets
- Continuous Improvement and Problem Solving
- Lead root cause analysis and corrective action implementation
- Drive continuous improvement initiatives (Lean, Six Sigma)
- Support SMED and process efficiency improvements
- Reduce downtime and improve process reliability
G. Training and Development- Train operators, technicians and engineers
- Develop technical capability across the team
- Ensure personnel awareness of quality impact and risks
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