5+ years of experience in utility operations or infrastructure projects, or 7+ years with a high school diploma/GED.
Strong background in customer-facing roles with a focus on conflict resolution and relationship management.
Experience presenting to community organizations, HOAs, and government officials.
Exceptional organizational skills with a proven ability to manage multiple priorities.
Ability to work independently and navigate complex stakeholder situations.
Strong written and verbal communication skills, including negotiation and problem-solving.
Valid driver's license and willingness to travel extensively.
Responsibilities
Develop and execute strategic public engagement plans for infrastructure projects.
Lead community engagement efforts throughout the project lifecycle.
Serve as a liaison between project teams and community stakeholders.
Conduct presentations and public meetings with external audiences.
Manage complex customer concerns and high-level escalations.
Coordinate communications and ensure timely resolution of inquiries.
Partner with various teams to support successful project execution.
Benefits
Opportunity to work on impactful infrastructure projects.
High level of autonomy in strategic engagement initiatives.
Diverse portfolio involving substations and customer delivery infrastructure.
Direct interaction with community leaders and stakeholders.
Dynamic field-based position offering variety and meaningful community impact.
Full Job Description
THE TEAM YOU WILL BE JOINING
Join a large, established utility organization supporting critical infrastructure projects throughout Florida.
Partner with engineering, construction, government relations, and internal leadership to drive successful community engagement.
Play a highly visible role in managing stakeholder relationships and ensuring successful execution of infrastructure projects from planning through restoration.
LOCATION
Field-based opportunity supporting Florida's west coast.
No regular office reporting requirement; St. Petersburg and Lake Mary are potential office locations when needed.
Minimum three days per week in the field, with frequent regional travel.
Company vehicle provided.
Typical business hours, with occasional approved overtime. Voluntary storm response opportunities.
WHAT THEY OFFER YOU
Opportunity to work with a leading utility organization on critical infrastructure projects impacting local communities.
High level of autonomy and ownership over strategic engagement initiatives.
Diverse portfolio of projects involving substations, undergrounding, and customer delivery infrastructure.
Direct interaction with property owners, HOAs, elected officials, community leaders, and internal leadership.
Dynamic, field-based position offering variety, independence, and meaningful community impact.
WHY THIS ROLE IS IMPORTANT
Develop and execute strategic public engagement plans for multiple infrastructure projects of varying sizes and complexity.
Lead community and customer engagement efforts throughout the project lifecycle, from initial planning and strategy through preconstruction, construction, and restoration.
Serve as a key liaison between project teams, property owners, local government officials, HOAs, and community stakeholders.
Lead presentations and public meetings with HOAs, city councils, and other external audiences.
Manage complex customer concerns, high-level escalations, and sensitive stakeholder situations.
Coordinate communications, track inquiries, and ensure timely resolution of customer and community concerns.
Partner with engineering, construction, legal, and government relations teams to support successful project execution.
Independently manage a heavy portfolio of simultaneous projects while maintaining exceptional organization and communication.
Strong background in customer-facing roles involving complex escalations, conflict resolution, and relationship management.
Experience presenting to external audiences, including community organizations, HOAs, government officials, or executive stakeholders.
Exceptional organizational and project management skills, with demonstrated success managing multiple competing priorities.
Backgrounds in utility customer experience, infrastructure engagement, real estate/property development, or customer service leadership with relevant utility and infrastructure exposure.
Ability to work independently, navigate challenging stakeholder situations, and build relationships across all organizational levels.
Strong written and verbal communication, negotiation, and problem-solving skills.
Bachelor's degree with 5+ years of related experience, or high school diploma/GED with 7+ years of related experience.
Valid driver's license and willingness to travel extensively throughout the assigned territory.
