What you will do- Act as the key contact for provider concerns and oversee resolution of service failures.
- Manage provider performance improvement plans and track quality incidents.
- Collaborate with implementation teams to improve provider onboarding and training.
- Monitor provider operations including claims, billing, redelivery issues, and service standards.
- Maintain CRM records and generate performance reporting and scorecards.
- Support onboarding and training of new Provider Services team members.
- Serve as a specialist for non-core business lines and large accounts.
- Provide weekend coverage on a rotating basis to ensure client and patient needs are met.
What we look for- Candidates must reside in NY, NJ, PA, ME, VT, NH, CT, RI, DE, or surrounding areas
- Bachelor's degree or equivalent work experience
- 4+ years of professional work experience, including at least 2 years in vendor management, relationship management, or quality resolution
- Experience in healthcare, post-acute, managed care, or durable medical equipment
- Strong communication, presentation, and interpersonal skills
- Excellent analytical skills and proficiency with Excel for reporting and data analysis
- Ability to manage multiple priorities in a fast-paced environment
Why Senior Provider Services Consultants are importantThis role is essential to ensuring Dragonfly Health's provider network consistently meets service-level expectations and delivers high-quality patient care. By strengthening provider relationships, addressing issues quickly, and driving continuous improvement, the Senior Provider Services Consultant supports both operational success and client satisfaction.
Let's soar together 
