The Sr. Project Specialist drives strategic project execution, continuous improvement, and cross-functional alignment to optimize health plan performance and AI-enabled operations across multiple lines of business. This role is responsible for leading complex deliverables and establishing governance frameworks across multiple lines of business.
Primary DutiesPlanning & Execution
- Oversees the end-to-end delivery of complex project plans and workstreams from concept to execution.
- Design, build, and implement test-and-learn programs from concept to rollout to support operational excellence and potential program scaling
- Drive systematic workflow optimization by leveraging AI-powered tools and workflows to streamline operations, manage multiple simultaneous priorities, identify/mitigate risks, and increase team capacity for performance management.
Stakeholder Engagement & Communication
- Serve as a subject matter expert and key liaison between SME teams and cross-functional project groups to eliminate communication silos.
- Proactively identify risks and implement solutions to align stakeholders on project goals and deliverables.
- Establish structured governance frameworks and automations to manage operating cadences, autonomously support leadership in executive forums, and mentor junior Project Specialists.
Data Analytics & Reporting
- Analyze operational trends to identify key optimization opportunities and synthesize findings into strategic reports.
- Develop an AI-first reporting framework to showcase health plan performance, ROI, and Value-Based Care (VBC) outcomes.
Other duties as assigned
Minimum QualificationsCore Competencies
- Bachelor's degree in Business, Project Management, or a related field
- 4+ years of experience in project management or project coordination
- Strong organizational, time management, and problem-solving skills, with acute attention to detail and the ability to bring clarity to complex initiatives
- Exceptional written and verbal communication skills, with proven ability to collaborate across cross-functional teams
- Demonstrated ability to document and maintain standard operating procedures (SOPs) and effectively communicate data insights to diverse audiences
Technical & AI Proficiencies
- Proficiency with Google Workspace (Docs, Sheets, Slides), Microsoft Excel, and project management platforms (Monday.com, Salesforce)
- Experience with reporting/collaboration tools (Tableau, Snowflake, Power BI, Jira, Miro)
- Experience leveraging AI-driven tools and platforms (Claude, Gemini) with a proven ability to quickly adopt new technologies
Industry Knowledge
- Familiarity with managed care frameworks, Medicare/Medicaid regulations, and quality performance measures (HEDIS, STARS)
Preferred Qualifications- PMP Certification
- Value Based Care experience across multiple lines of business
Physical Requirements- Prolonged periods of sitting at a desk and working on a computer.
