Sr. Project Specialist-IRA Programs

Job Overview:

APTIM's Energy Transition is seeking an experienced Senior Project Specialist. This position's primary responsibilities are processing eligibility and project applications for the HOMES and HEAR programs. APTIM's role is to develop and manage Home Energy Rebates created through the Inflation Reduction Act including the Home Efficiency Rebate Program (HOMES) and the Home Electrification and Appliance Rebate Program (HEAR). The Senior Project Specialist will be responsible for ensuring the accuracy of applications submitted by customers and Registered Contractors. Incomplete applications will require interaction with the customer, Registered Contractors and/or implementation team to ensure accurate applications. Residential program knowledge and some technical expertise in energy efficiency and electrification is preferred. This role will report to the Associate Portfolio Manager.

The Senior Project Specialist is responsible for providing customer service and administrative support, while ensuring that project information is accurate, project workflows are maintained and continuously reviewed, and continuous communication with key internal stakeholders and customers. This position is additionally responsible for managing customer incentive reviews, processing, and supporting or directly coordinating on project tasks with internal functional teams and the implementation team. We serve our clients as the Program Administrator to distribute the program's benefits while providing businesses and residents with the opportunity for equitable participation in these programs. You will also be working with others who are enthusiastic about clean energy, energy efficiency and making a positive impact on the industry.

Key Responsibilities/Accountabilities:

• Work as part of an energy efficiency team ensuring that the administration, implementation, and verification of projects are successfully executed.
• Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures.
• Maintain, update, and add entries to the system databases accurately.
• Assist with project reporting, program deliverables, and other issues as needed.
• Engage with customers and contractors through email and in/outbound calling and updating program databases as needed.
• Develop and maintain templates and forms to manage application intake, customer and contractor communications, and project completion.
• Develop relationships with program partners to identify and address their needs from the Program to provide information to the program managers.
• Conduct QA/QC of Program processes and protocols, offering design improvements, analysis, and recommendations.
• Reporting and tracking program performance and metrics, as requested.
• Support escalation and resolution processes by documenting issues, identifying root causes, coordinating next steps, and converting outcomes into updated procedures or supporting tools.
• Develop recommendations and supporting materials that help program leadership improve execution methods, resolve operational challenges, and standardize best practices across program areas.
• Commitment to fostering a collaborative work environment within the team and broader organization.
• Perform other duties as assigned to support program and team success.
• Ensuring compliance with all APTIM quality and safety policies as well as all OSHA regulations.

Basic Qualifications:

• Bachelor's degree from an accredited four-year college or university or equivalent work experience.
• 7+ years' program/project management experience related to energy program implementation.
• Effective communication skills, experience with client engagement and coordination.
• Experience with CRM systems and tracking systems.
• Quantitative and analytic capabilities including report writing spreadsheet analysis, and identification of existing or potential problems, and recommend solutions.
• Advanced written and oral communication skills.
• Excellent critical thinking skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
• Self-starter with the ability to manage time and prioritize projects within established deadlines and manage multiple tasks simultaneously.
• Detail-oriented with excellent time management, project management, and follow-through.
• Commitment to fostering a collaborative work environment within the team and the broader organization.
• Willingness to learn new technologies across multiple industries.
• Proven experience developing and maintaining relationships with internal colleagues and external stakeholders.
• Must be a self-starter, organized and have an ability to manage competing priorities with established deadlines.
• Proficient in Microsoft Office software - Excel, Word, PowerPoint, Outlook, and SharePoint.

Desired/Preferred Qualifications:

• 2+ years' experience in the energy efficiency or electrification industries.
• Four years of previous office experience.
• Professional experience working with a wide variety of stakeholders, such as state, local and federal governments, for-profit and non-profit organizations, utilities, multifamily properties, and others.
• Ability to speak additional languages.

As of the date of this posting, a good faith estimate of the current pay range for this position is $84,000 to $95,000K per year. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.

Employee Benefits

APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplacehttps://aptim.makeityoursource.com/

• Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
• Company paid and optional Life insurance
• Short-term and long-term disability insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
• 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
• APTIM 401(k) Guide
• APTIM - Helpful Documents