Sr. Program Manager, Salesforce Success Central (SFSC)
Salesforce Success Central (SFSC) delivers products and programs that improve the return on investment in Amazon's enterprise-wide Salesforce deployments. We are adding a Senior Program Manager to the team that runs training, community, and events for Amazon's Salesforce builders. You will own defined workstreams, share others with experienced teammates, and work with the Salesforce account team on shared plans.
Your work spans four enablement programs and you will own significant enterprise wide programs. You will help deliver the security and operations course for Amazon's Salesforce org owners and grow the builder community. Each year, the team also leads Amazon's presence at Dreamforce and TDX and runs SalesforceCon, Amazon's annual internal conference for Salesforce builders. You will own workstreams in each event. Across these programs, you will set goals for the work you own, contribute to narratives for directors and vice presidents, and build AI automation that teammates reuse.
Key job responsibilities
- Own defined workstreams across SFSC's training, community, and enablement programs, and set the goals and metrics for the work you own
- Work with SFSC technical program managers to deliver the security and operations training program, including content updates, assessments, user acceptance testing, and compliance reporting
- Help grow the Salesforce builder community through monthly calls, an active Slack channel, and shared targets for active users, response rate, and satisfaction
- Coordinate parts of Amazon's builder presence at Dreamforce and TDX, from registration and speaker submissions to follow-up sessions on the top announcements
- Lead workstreams within SalesforceCon, such as agenda, speakers, workshops, venue, or post-event surveys
- Work with the Salesforce account team on shared program plans, including onboarding for Salesforce staff who work on Amazon programs
- Turn builder feedback into input for SFSC's product roadmap
- Build AI automation for content updates, dashboards, and reporting, and share it across the team
- Contribute to program strategy and the narratives that go to directors and vice presidents
- Identify risks early, escalate them with a plan, and remove process steps that no longer add value
- Mentor program managers and technical program managers, and take part in hiring for SFSC
A day in the life
Your work follows a program calendar you share with the team. You collaborate with team of program manager and own enterprise progreams. When training content falls out of date, you and SFSC security engineers update it and test it before org owners see it. Between events, you help plan and run the community call and Slack channels that keep Amazon builders current on Salesforce changes In the months before SalesforceCon, you help build the event plan with SFSC teammates and the Salesforce account team. You own parts of the agenda, speakers, workshops, and venue. Throughout the year, you work side by side with other program managers, Salesforce and service owners across the Amazon business.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- 2+ years of communicating with and presenting to executive and senior audiences experience
- 5+ years of Salesforce experience
- 3+ years owning end-to-end programs with external partner or vendor relationships
- Experience delivering large-scale conferences or events (500+ attendees).
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
