Sr Program Manager

This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Responsibilities: • Act as primary point of contact for the customer on operational and performance issues. • Monitor project performance to customer requirements and expectations. • Issue regular reports on program performance. • Coordinate work of various functional groups such as Operations, IT, Quality, and Billing. • Identify areas of non-conformance and develop remedial plans. • Translate operations needs into draft requirements for IT development. • Manage inventory levels to ensure timely order fulfillment. • Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources. • Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved. Requries Skills: • Must be an organized, detail oriented, and self-motivated individual. • Strong analytical, problem solving, and decision-making skills. • Excellent communication and interpersonal skills. • Have the ability to work independently and as part of a team. • Flexibility to travel is required. • Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis. • SQL knowledge is a plus. • Ability to interpret and comprehend contract language is a plus. Required Experience: • 5-10 years Program, Project, or Operations Management experience in a fast-paced operation. • 4+ years' experience within a high volume supply chain/distribution operations and logistics environment. • PMP Certification preferred, but not required. • Previous experience with quality systems a plus. • Experience in the telecommunications or cable industries is preferred. Education: • B.S. Degree in Business, Project Management, Supply Chain or related discipline. You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: • Weekly pay every Thursday • Monthly Incentive Bonus • Positive, team-oriented, inclusive workplace • Health, Dental, Vision, & Prescription Coverage • Paid holidays, vacation, & sick/personal time Benefits • Health insurance • Dental insurance • Vision insurance • 401(k) • Life insurance • Disability insurance • Employee assistance program • Flexible spending account • Tuition reimbursement Work Authorization • United States (Required) • Must be 18 years of age Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!