Amazon

Sr. Program Manager, Amazon Shipping, Amazon Shipping

Amazon • $115K — $160K *
Bellevue, WA 98006In-Person
Business Services
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years of program or project management experience
  • Experience using data and metrics for driving improvements
  • Proven record of owning program strategy and end-to-end delivery
  • Intermediate Excel skills, including pivot tables and complex formulas
  • Master's degree or MBA in relevant fields preferred
  • 2+ years of process improvement experience preferred
  • Knowledge of database systems and SQL preferred

Responsibilities

  • Build and own the customer experience and quality charter
  • Lead cross-functional program management across various teams
  • Design and launch new programs to enhance support quality
  • Build and maintain strong relationships with stakeholders
  • Lead development of product and operational requirements
  • Author high-judgment documents for senior leadership reviews
  • Develop and maintain playbooks for customer experience programs

Benefits

  • Comprehensive health insurance options
  • 401(k) matching and retirement savings plans
  • Paid time off and parental leave
  • Mental health support and employee assistance programs
  • Flexible spending accounts and adoption reimbursement coverage
Full Job Description
Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement workstreams. In this role, you will own end-to-end program management across complex, cross-functional initiatives spanning technology, operations, commercial, and program teams. You will define goals, hold stakeholders accountable to individual deliverables, and ensure all workstreams are aligned and progressing toward broader objectives.

The ideal candidate thrives in ambiguous environments, brings a detailed analytical mindset paired with a think-big attitude, and is a natural self-starter. You are an effective communicator and organizer who can manage multiple stakeholders simultaneously while keeping teams focused and on track.

Key job responsibilities

- Build and own the customer experience and quality charter, driving strategic initiatives that deliver measurable improvements across support programs

- Lead cross-functional program management across tech, product, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to goals and individual deliverables

- Design and launch new programs and review mechanisms that improve support quality and customer experience at scale

- Build and maintain strong relationships with key stakeholders, ensuring alignment across internal partner teams

- Lead and/or support development of product and operational requirements in close collaboration with engineering and operations teams

- Author and lead high-judgment documents and business reviews presented to senior leadership, including MBRs, QBRs, and WW VP goal reviews, with clear commentary on program status, risks, and mitigations

- Develop and maintain playbooks and process documentation to standardize and scale customer experience programs

- Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously

About the team

Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.

BASIC QUALIFICATIONS

- 6+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of database systems and SQL

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Amazon

More Business Services Jobs

Find similar Sr. Program Manager, Amazon Shipping, Amazon Shipping jobs:

NationwideBellevue, WA