Job SummaryWe are seeking an experienced Senior Production Support Analyst to support the migration of an enterprise-scale Atlassian Data Center environment (Jira and Confluence) to Atlassian Cloud. This role requires strong expertise in Atlassian administration, cloud migration strategies, ScriptRunner customization, and enterprise integrations. The successful candidate will help assess current environments, identify migration risks, execute migrations, validate outcomes, and support a seamless transition to Atlassian Cloud.
Key Responsibilities- Assess existing Jira and Confluence Data Center environments to identify migration readiness gaps, risks, and optimization opportunities.
- Review projects, spaces, workflows, custom fields, permission schemes, integrations, and marketplace applications.
- Audit installed marketplace apps and determine cloud-compatible replacements or retirement strategies.
- Convert and reimplement ScriptRunner and Groovy-based customizations using Cloud-supported solutions such as ScriptRunner Cloud, Atlassian Automation, and Forge.
- Plan and execute pilot, test, and production migrations using Jira Cloud Migration Assistant and Confluence Cloud Migration Assistant.
- Support data cleanup, migration sequencing, cutover planning, and migration execution activities.
- Configure and support identity management, user provisioning, SSO integration, and Atlassian Guard (Access).
- Validate migrated data, including attachments, links, permissions, macros, workflows, and integrations.
- Troubleshoot migration-related issues, support defect remediation, and participate in user acceptance testing.
- Re-establish integrations with enterprise systems such as xMatters, Splunk, SharePoint, and CI/CD platforms using APIs, webhooks, and supported connectors.
- Apply security and compliance best practices related to access control, auditability, data residency, and retention requirements.
- Develop migration runbooks, communication plans, and end-user training materials.
- Provide post-migration support, stabilization activities, and knowledge transfer to internal teams.
- Create and maintain technical documentation throughout the migration lifecycle.
Required Qualifications- Bachelor's Degree in Computer Science, Information Systems, or a related field.
- Equivalent combination of education and professional experience may be considered.
- Minimum 7 years of relevant IT experience, including 3+ years of hands-on Jira and Confluence migration experience from Data Center or Server to Atlassian Cloud.
- Proven experience administering enterprise-scale Jira and Confluence environments across Data Center and Cloud platforms.
- Hands-on experience using Jira Cloud Migration Assistant and Confluence Cloud Migration Assistant for production migrations.
- Strong expertise with ScriptRunner and Groovy scripting, including migration of on-premises customizations to cloud-based alternatives.
- Experience auditing and rationalizing Atlassian marketplace applications and plugins.
- Strong understanding of Atlassian Cloud administration, including organization management, site administration, user provisioning, and Atlassian Guard.
- Experience integrating Atlassian products with SSO and identity providers such as Okta, OIDC, and SAML.
- Knowledge of Jira workflows, permission schemes, custom fields, and governance best practices.
- Experience working with Atlassian Cloud REST APIs, webhooks, and Atlassian Automation.
- Proficiency with scripting and automation tools such as Python, Bash, and Groovy.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent written and verbal communication skills with the ability to document processes and present recommendations to technical and business stakeholders.
Preferred Qualifications- Experience with Atlassian Forge application development.
- Familiarity with Linux environments, preferably Red Hat Enterprise Linux (RHEL).
- Experience supporting Oracle-backed Atlassian Data Center environments.
- Experience leading large-scale enterprise cloud migration projects.
- Knowledge of governance, security, and compliance frameworks related to SaaS platforms.
- Experience integrating Atlassian Cloud with enterprise DevOps and ITSM toolchains.
Certifications- Atlassian Certified Professional (ACP) Certification (Preferred)
- Atlassian Cloud Organization Administration Certification (Preferred)
- Atlassian Jira Administration Certification (Preferred)
- Atlassian Confluence Administration Certification (Preferred)
- Okta Certified Administrator (Preferred)
- Relevant Cloud Platform Certifications (AWS, Azure, or Google Cloud) (Preferred)
