Key job responsibilities
In this role, you will
- Work with product managers, software developers, program managers and operational partners to improve the customer return experience and re-commerce programs.
- Champion global Amazon processes, identify improvement opportunities, devise strategies and guide and implement the improvement effort worldwide.
- Be a leader, required to collaborate cross-functionally with technical, operations, and business retail teams to design scalable and automated solutions to customer problems.
- Create vision, disambiguate complex problem spaces, roadmap, and execution across a suite of refund products to improve customer trust.
- Develop worldwide mechanisms with huge customer-facing and financial impact
The ideal candidate for the role demonstrates
- Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail and work independently in a fast-paced and rapidly changing environment
- Excellent Product Management skills with a proven ability to design scalable solutions and drive projects to successful implementation
- Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights
- Participate in internal business performance reviews and business reviews to understand trends, develop action plans, and share business plans and performance
A day in the life
You will work with a team of high performing Product/Program Managers, tech counter part on planning and prioritization of product roadmap. You understand the systems and technologies behind your product, their limitations, scaling factors, boundary conditions, and reasons for architectural decisions. You are capable of articulating when a new technology is needed (and when it is not) or discuss the differences between two technology offerings. You proactively mitigate risks and help reduce a product's exposure to classic failure modes.
About the team
WW Refunds CX team under the broader WW Returns CX (WW RCX) sub-org, plays a critical role in the overall Worldwide Returns & ReCommerce (WW R&R) org by ensuring customers are provided timely and complete refunds. To address this area of paramount importance, we partner with multiple orgs outside WWRR, primarily CS, Ordering, Payments, and internally with Tech & Data Engineering to ensure faster refunds and 100% refund completion across a varying breadth of diverse use-cases and geographies. This IC role serves as a central orchestrator within this strategic workstream, responsible for designing and prioritizing optimal product investments while coordinating end-to-end execution.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 136,000.00 - 184,100.00 USD annually
