Ability to influence and build credibility with engineers
Responsibilities
Develop product strategy and roadmap for moderate complexity products
Evangelize customer insights to peers and stakeholders
Manage the design process through iterative thinking
Analyze data to inform product decisions
Facilitate technical design processes across teams
Set milestones and deadlines for cross-functional teams
Ensure buy-in for product strategy within the team
Benefits
Opportunity to coach and mentor junior PMs
Engagement with customers throughout the product lifecycle
Work in a collaborative, cross-functional environment
Exposure to global product strategy development
Culture of transparency, trust, and respect
Full Job Description
Support Center - Irving
The Sr Product Manager owns one or more products of moderate complexity or importance. Develop product strategy, roadmap, and lead project execution. Represent their product to customers and to peers across the organization and is seen as a critical stakeholder for feedback on new feature ideas. The role will informally coach junior PMs.
Major Activities
Evangelize peers with customer insights across their focused domain area
Form a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sources
Represent customers in trade-off decisions within their domain
Assist with the development of a global product strategy
Partner across teams in creating a customer experience
Provide a strong product point of view with business partners
Manage the design process through multiple waves of divergent and convergent thinking
Adjust requirements based on new data or strategy changes
Design tests to evaluate solutions with data
Adapt analysis to a specific situation with global implications
Analyze data for multiple complex scenarios
Understand systems and technologies related to their domain
Facilitate all aspects of the technical design process effectively across multiple teams and platforms
Understand localization impact of product changes
Set appropriate milestones and final deadlines for cross functional teams
Advocate software development methodology for a particular project based on experience
Create and manage product roadmaps
Ensure buy-in for the product strategy within the cross-functional team
Promptly and swiftly adapt the approach to a wide array of different or changing situations
Other duties as assigned
Minimum Knowledge/Skills/Abilities
Minimum Education
Bachelor's Degree in computer science or Business
Minimum Special Certifications or Technical Skills
Delivery of product feature(s) and/or analysis or research in support of feature requirements as an IC
Must have influence and creditability with engineers
Empathetic to customer experience down to the smallest detail with product design and requirements discovery
Understand customer problems
Breakdown software development and create an iterative development process and prioritization criteria
All sprints, and demos through Jira - using Jira to track progress
Clear documentation on products
Execute with excellence
Define clear DoD for completion and KPIs for success and hold the team accountable
Customer engagement to collect product requirements
Customer engagement during design and execution phases
Customer engagement post-release
Articulate and precise written and verbal communication to customers
Communication to VP and C+ level: Tech, Business, Finance/Corp
Create a culture of transparency, trust, and respect
Be firm without being pushy
Scope well, do not overpromise or underdeliver
Calm poise under stressful situations
Curious and willing to learn
Exceptional customer service, listening, problem-solving and interpersonal skills
Strong verbal and written communication skills
Minimum Type of Experience the Job Requires
Four (4+) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of services
Preferred Knowledge/Skills/Abilities
Preferred Education
Master's degree in computer science or Business
Preferred Special Certifications or Technical Skills
Optional PMI
Lead junior PMs on product programs
Familiarity with programming languages
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
