WW Grainger

Sr Product Manager, Customer APIs

WW Grainger$134K — $223K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience required
  • 7+ years in product management or equivalent experience
  • 3+ years managing API, platform, or integration products with customer-facing design experience
  • Strong experience with process design
  • Ability to operate in high-ambiguity environments
  • Proven skills in strategic thinking and problem-solving
  • Experience influencing senior leaders and executive stakeholders

Responsibilities

  • Own and evolve product strategy for a sub-domain, establishing enterprise roadmaps
  • Define and monitor success metrics, driving outcomes aligned to product strategy
  • Craft clear narratives to influence stakeholders on product strategy
  • Ensure deep customer understanding drives prioritization and solution design
  • Identify novel opportunities to unlock value for customers and the business
  • Lead alignment across cross-functional teams, resolving conflicts
  • Balance speed, quality, and risk to deliver impactful initiatives

Benefits

  • Medical, dental, vision, and life insurance plans starting on day one
  • 23 annual PTO days and 6 company holidays
  • 6% company contribution to 401(k) with no employee contribution required
  • Employee discounts, tuition reimbursement, and access to financial counseling
  • Maternity support, nursing benefits, and up to 14 weeks paid leave for birth parents
Full Job Description
Work Location Type: Hybrid

Req Number 334951

Compensation

The anticipated base pay compensation range for this position is $134,100.00 - $223,500.00. This role is eligible for an incentive target of up to 20% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 23 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.


For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

We are looking for product managers to help guide and chart a course for Grainger's enterprise systems and application development so that Grainger continues to be the destination for "the ones that get it done". This role will lead product strategy for Grainger's newly established Customer-Facing APIs team, defining the vision, roadmap, and product strategy for APIs that enable customers, partners, and third-party developers to seamlessly integrate with Grainger.

You will play a key role in shaping the future of eProcurement, Grainger's largest and fastest-growing order channel toward more scalable, self-service integrations, and end-to-end visibility across the ePro integration lifecycle.

You will work with engineering, design, and operations to develop and launch innovative aspects of a product. You are creative and highly analytical, able to work in a matrix organization, can synthesize a variety of technologies and capabilities into products and applications that customers love.

Success in this role will require you to deep dive in Grainger's end-to-end processes from intake, integration, order, invoice, and payment, ensuring solutions address root causes rather than layering on complexity. You will report to the Director, Product Management and will work on a hybrid basis out of our Chicago, IL office.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

You Will

  • Structured Thinking: Owns and evolves product strategy for a sub-domain, establishing enterprise roadmaps across now, near, and next to drive advantaged customer outcomes at every stage. As roadmaps enter execution, ensure work is well-formed and clear for delivery partners.
  • Measurable Outcomes: Defines and monitors success metrics across the roadmap, making data-informed decisions in ambiguous environments, driving outcomes aligned to the product strategy and creating transparency and accountability across teams and stakeholders.
  • Communication & Storytelling: Influences senior stakeholders through clear narratives that connect product strategy to business outcomes, helping partners reason about tradeoffs and priorities.
  • User-Focused: Champions deep customer understanding and ensures data-driven insights drive prioritization and solution design, partnering with UX and Analytics on research as appropriate, and partnering with operational teams to assess and propose process changes needed to achieve business outcomes.
  • Creativity: Identifies novel opportunities and rethinks approaches to unlock new value for customers and the business leveraging market and Grainger understanding.
  • Win as One Team: Leads alignment across multiple cross-functional teams and business stakeholders, resolving conflicts and driving shared accountability.
  • Compete with Urgency: Balances speed, quality, and risk across initiatives to deliver maximum impact. Stays ahead of trends in adjacent technologies, competitive space, and customer needs and develop a clear strategy around how Grainger can win.
  • Talent Development: Coaches and mentors other product managers, raising product craft and execution quality.


You Have

  • Bachelor's Degree or equivalent experience required
  • 7+ years product management or equivalent experience required
  • 3+ years of experience managing API, platform, or integration products, with demonstrated experience in customer-facing API design and strategy.
  • Strong experience with Process Design
  • Demonstrated comfort operating in highly visible, cross-functional roll, with experience leading change management and driving adoption across complex organizations
  • Strong strategic thinking and problem-solving skills.
  • Advanced ability to use data, experimentation, and insights to guide decisions.
  • Experience influencing senior leaders and executive stakeholders.
  • Proven ability to operate effectively in high-ambiguity environments.
  • Passion for developing others and elevating product practices.


Preferred

  • B2B commerce experience

About WW Grainger

W.W. Grainger (NYSE: GWW), with 2008 sales of $6.9 billion, is the leading broad-line supplier of facilities maintenance products serving businesses and institutions in the United States, Canada, Mexico, China, India and Panama. Through a highly integrated network including nearly 600 branches, 18 distribution centers and multiple Web sites, Grainger's employees help customers get the job done, saving them time and money by having the right products to keep their facilities running.

WW Grainger Careers

Join the dynamic team at WW Grainger, a leading broad line supplier of maintenance, repair, and operating products, where job opportunities abound in an environment ripe with innovation and leadership. At WW Grainger, we are committed to fostering an inclusive culture that values diversity and encourages professional growth through comprehensive diversity training and leadership development.

Work You’ll Do

At WW Grainger, you’ll be part of a robust team that’s dedicated to excellence. Whether you’re looking to start your career through our internship programs or seeking to advance as a seasoned professional, WW Grainger offers a path filled with opportunities for growth and learning. Our team members are equipped with the skills needed to lead industries and drive innovation at every level of the company.

Explore Job Opportunities and Employment

WW Grainger is not just hiring; we are building a future. Explore the numerous job opportunities across various departments where you can put your skills to test and contribute to our mission. From positions in supply chain management to customer service, technology to sales, WW Grainger seeks passionate, curious, and solution-driven team players.

Innovate and Lead

Join a company where innovation is at the core of our business strategy. WW Grainger’s leadership in the industry is enhanced by our commitment to innovation and continuous improvement. Our employees are encouraged to think big and act boldly, driving change that influences the entire market.

Career Development and Benefits

Invest in your future with WW Grainger’s unmatched career development programs. Go as far as your ambition takes you with near-limitless opportunities to advance your career supported by extensive training, development, and certification support. Enjoy a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families.

Internship Programs and Entry-Level Positions

Kickstart your career with WW Grainger through our internship programs or entry-level positions. Gain hands-on experience, build your resume, and make invaluable networking connections that will pave the way for a successful career. Our internships provide a unique insight into the workings of a major company and serve as a gateway to full-time employment.

Join Our Team

Search open positions that match your skills and interests. We look for individuals who are eager to drive their own career path while contributing to a team that values hard work and creativity.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WW Grainger.

Interview and Resume Tips

Prepare for your interview at WW Grainger with resources that help you stand out. Learn what we look for in potential hires and how to effectively highlight your experiences and skills on your resume. At WW Grainger, we are more than a company—we are a community. We are dedicated to maintaining an environment where every team member feels valued and has the opportunity to excel. Join us in our mission to help professionals keep their operations running and their people safe.
Learn more about WW Grainger
Size
22,700 employees
Market Cap
$28.3 billion
Industry
Net Income
$695 million
Founded
1927
5 Year Trend
+5.1%
Revenue
$11.7 billion
NASDAQ

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