Amazon

Sr PM, Capacity Planning, Selling Partner Communities

Amazon$115K — $160K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Strong proficiency in data and metrics for driving improvements
  • Demonstrated experience owning end-to-end program strategy and delivery
  • 2+ years of experience in driving process improvements (preferred)
  • Advanced degrees like a Master's or MBA in relevant fields (preferred)
  • Familiarity with AI tools (preferred)
  • Experience in workforce development and analytics (preferred)

Responsibilities

  • Own end-to-end capacity planning from intake to execute readiness including headcount planning
  • Build operational plans for global sites to optimize variable staffing costs
  • Define gearing ratios to align staffing and throughput across teams
  • Develop proactive planning mechanisms for seasonality and volume variability
  • Partner with stakeholders to model throughput scenarios and identify bottlenecks
  • Create and manage dashboards for monitoring capacity and SLA adherence
  • Lead capacity reviews highlighting gaps in forecasted demand and available resources
  • Drive continuous improvements to streamline planning SLAs and automate processes

Benefits

  • Comprehensive health insurance coverage including medical, dental, and vision
  • 401(k) matching contributions
  • Paid time off and parental leave options
  • Flexible spending accounts and additional life insurance plans
  • Adoption and surrogacy reimbursement coverage
  • Employee Assistance Program (EAP) and mental health support
  • Access to a Medical Advice Line
Full Job Description
We are seeking an experienced, data-driven, systems-oriented Capacity Manager to lead and optimize our end-to-end planning and throughput strategy. This role is responsible for defining and maintaining gearing ratios, leading capacity forecasting efforts, and driving cross-functional alignment to ensure operational scalability. The ideal candidate has a background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtain organizational "buy-in" at senior levels. You will be at the center of how work is balanced across the SPC org, using your expertise to ensure that inputs across stakeholder teams and constraints are accurately reflected in planning models.

Key job responsibilities
• Own the capacity planning process end-to-end, from intake to execution readiness, including weekly and quarterly headcount planning across multiple workstreams and geographies
• Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
• Define and maintain gearing ratios to align staffing and throughput capacity across dependent teams
• Build and operationalize planning mechanisms to proactively address seasonality initiatives, high-level policy changes and volume variability
• Partner with stakeholders to model throughput scenarios and identify bottlenecks, leveraging historical data and forecasted inputs
• Develop and manage dashboards and reporting tools to monitor capacity utilization and SLA adherence
• Lead regular capacity reviews with stakeholders, identifying gaps between forecasted demand and available bandwidth
• Drive continuous improvement initiatives to shorten planning SLAs and increase process automation
• Collaborate with Finance and Program stakeholders to align labor and budget assumptions for near- and long-range planning

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Business Services Jobs

Find similar Sr PM, Capacity Planning, Selling Partner Communities jobs: