About the Role:
The Senior Partner/Alliances Business Operations Analyst is a global position that drives the strategic planning, execution, and management of systems infrastructure supporting our Partner/Alliances go-to-market initiatives. This role spearheads the digital transformation of our Partner Experience, focusing on optimizing key capabilities to deliver exceptional service while streamlining processes for both Partners and internal stakeholders. The ideal candidate will enhance CrowdStrike's partner ecosystem by implementing scalable automation solutions, fostering operational excellence, and serving as a key liaison across cross-functional teams to ensure a seamless partner experience.
What You’ll Do:
Strategic Planning & Roadmap Management
- Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives
- Drive Partner Capabilities system roadmap evolution to support strategic objectives
- Align with Go-to-Market teams on business priorities and policy implementation
- Gather business requirements for new enhancements and initiatives
System & Process Management
- Serve as primary subject matter expert and escalation point for designated Partner capabilities
- Manage system improvement lifecycle from discovery to implementation with stakeholder alignment
- Implement data governance processes to ensure system performance and data integrity
- Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities
- Troubleshoot and resolve system defects and technical issues
- Monitor system workflows to ensure stability and optimal performance
Documentation & Collaboration
- Create and maintain comprehensive system documentation and logical workflows
- Coordinate cross-functional documentation of processes and Partner integration workflows
- Collaborate with IT on requirements, documentation, user stories, testing, and training
- Lead change management, including training materials and transition documentation
What You’ll Need:
- Bachelor's degree Preferred
- 5+ years of Channel/Partner Program/Operations experience
- Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning
- Extensive Salesforce expertise
- Experience in fast-growing SaaS environments
- Strong analytical skills with ability to identify anomalies
- Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours
- Excellent project management and communication skills
- Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack,and BI tools (Tableau preferred)
- Ability to thrive in fast-paced environments, demonstrate agility, and navigate ambiguity
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please .
