Senior Order and Fulfillment ManagerCampbell, CA / San Francisco Bay Area - Hybrid | Finance & Accounting
About this RoleThe Senior Order Management Specialist will be focusing on the order lifecycle - entry, processing and fulfillment through shipment confirmation. This is a hands-on, detail-intensive role with real leverage. WEKA sells complex, high-value contracts across software subscriptions, appliances, and cloud consumption. Getting those orders right protects revenue recognition, shortens days sales outstanding, and keeps our sales team selling instead of chasing paperwork. You will be a trusted partner to Sales, Legal, Accounting, and Customer Success, and a firm voice for the governance that keeps our order-to-cash process audit-ready.
Responsibilities:- Oversee the order lifecycle - entry, processing, fulfillment and shipment confirmation
- Monitor order status and proactively resolve delays, discrepancies or fulfillment issues
- Communicate with internal customers regarding order status, changes or issues
- Handle escalated order issues, entitlement and exceptions to ensure customer satisfaction
- Ensure compliance with company policies, quality standards, and service-level agreements (SLAs)
- Coordinate with Suppliers to ensure accurate and on-time shipments
- Develop and implement processes to improve order accuracy, fulfillment speed, and overall operational efficiency
- Monitor key performance indicators (KPIs) such as order cycle time, shipment lead time, shipping accuracy, on-time delivery rate
- Collaborate with Finance, Product Management, Professional Services, Deals Desk and Sales Teams
Desired Qualifications- Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field (or equivalent experience)
- 5+ years of experience in order management, supply chain, logistics, or a related operations role
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Detail-oriented with a high level of accuracy in data management
- Proficiency with Customer Relationship Management software (i.e. SFDC), ERP software (i.e. SAP, Oracle, NetSuite), and Microsoft Excel is a plus
- Adaptability in a fast-paced environment
Concerned you don't meet every qualification? Don't let it stop you from applying! WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don't meet every qualification in the job description, we encourage you to apply anyway - you may just be the right candidate for this or other positions at WEKA.
USA Residents Only: Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Flexible Time off (FTO), sick time, leave of absence as per the FMLA and other relevant leave laws.
