Bachelor's degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or related STEM field
5+ years of experience in operations, growth, analytics, product management, consulting, or similar role
3+ years experience in Python or SQL
Advanced degree in engineering or business/economics preferred
Demonstrated experience building scalable analytical tools and models
Responsibilities
Own and lead major initiatives to enhance customer experience and retention
Identify and resolve systemic engineering, product, and operational defects
Analyze end-user metrics to find root causes of churn and growth opportunities
Build and maintain predictive models to surface retention risks
Scope and execute complex experiments to improve business metrics
Partner with cross-functional leadership to drive data integrity and define KPIs
Provide concise updates to senior leadership on performance and strategies
Continuously improve retention dashboards and mentor team members on analytics
Benefits
Opportunities for professional growth and development
Work within a mission-driven organization focused on innovation
Collaborative environment with cross-functional teams
Exposure to cutting-edge technology in the aerospace industry
Full Job Description
SR. OPERATIONS ENGINEER (STARLINK GROWTH)
SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars and the Moon.
Starlink is leveraging SpaceX's experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.
As a Sr. Operations Engineer, you will own high-impact initiatives from end to end. You will identify complex problems, build scalable solutions, influence cross-functional leadership, and translate data into strategic decisions that directly affect Starlink's growth trajectory and profitability.
RESPONSIBILITIES
Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution
Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings
Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics
Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities
Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices
BASIC QUALIFICATIONS
Bachelor's degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
3+ years of experience in Python or SQL
PREFERRED SKILLS AND EXPERIENCE
Advanced degree or dual background strongly preferred (engineering + business/economics)
Demonstrated experience building scalable analytical tools and models
Proven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance
Demonstrated success leading complex, cross-functional initiatives and influencing executive decision-making
Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
Exceptional communication skills with a track record of presenting to and influencing senior leaders
Extreme ownership, bias for action, and a history of building automated solutions that scale
Strong interpersonal skills with experience mentoring analysts or leading small project teams
Ability to operate effectively both independently and as a leader within a highly cross-functional team
ADDITIONAL REQUIREMENTS
Must be available to work extended hours and weekends as needed
Willingness to travel to customer sites, other SpaceX locations, and events as required
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
About SpaceX
SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
