Full Job Description
As an Sr. Mngr/AD, Process Design & Deployment, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you. The Sr. Mngr/AD, Process Design & Deployment Researches, analyzes, and recommends improvements to business and system business processes in order to improve overall organization performance; Studies operational and performance data to identify trends and opportunities for improvement; Develops project plans, communicates changes and may provide training to impacted business units as necessary - Bachelor's degree and 8+ years of service-related experience in project/operations management, customer service, or training - Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience. - Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams - "Power User" Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare - Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required - Data Mapping and Migration Experience - Experience working with offshore & near-shore MSP and Contractors - Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities - Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations - Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT - Advanced proficiency with MS Excel, Visio and PPT required
- Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities (or challenges) - Understands both the customer's need and the system capabilities/ challenges and able to offer effective solutions within platform standards - Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless - Identify, document & prioritize business, process, and data requirements - Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions - Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities - Support for data migration, data mapping, and integrations - SME support for CLS operational reporting, dashboards set up - Assist with technical workflows creation, system integration, data validations and user acceptance testing as required - Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare - Sales support for CRM demos and RFPs
Physical Demands & Work Environment
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
